148 pages | 2 B/W Illus.
Organizations of all sizes and types are facing a duel threat and opportunity. At the very moment when global markets are becoming available, these organizations are losing valuable people resources due to "boomer" retirements and downsizing strategies. As the technologies arrive to facilitate knowledge sharing across organizational and people boundaries, the desire for job security is causing many employees to hold tightly to "their" business knowledge as a form of job security. When organizational knowledge erodes, organizations lose proven capabilities and eventually customers. This challenge may be one of the most significant facing organizations over the next two decades.
Written by an expert with more than 30 years of hands-on work as a consultant and educator, Managing Organizational Knowledge: 3rd Generation Knowledge Management and Beyond provides a clear, repeatable strategy for capturing organizational knowledge. It does so by first exploring the fundamental concepts that have emerged from the new discipline of Knowledge Management (KM) over the past ten years. It then provides several breakthroughs including:
So what makes this book different? What makes it worth reading? It provides a new perspective on KM, addressing the discipline from the perspective of a major organization; much of the previous writings in this area confuse individual knowledge with organizational knowledge. The author, Chuck Tryon, has been a consultant for major corporations since the early 1980s and has created tangible, innovative processes to help capture vital organizational knowledge, which has given him insight into the significant management challenges facing 21st century organizations—how to capture, transfer, and share meaningful knowledge that is vital to their survival. Communicating fresh concepts in this emerging field, the book distills this knowledge and helps you see where KM can take you in the future.
"Chuck Tryon has brought a fresh perspective to the field of knowledge management that makes KM grass-roots practical for organizations and the way they operate. Business transformations at any scale are unitized in the form of time-based projects. Inserting KM thinking, behaviors and technology tools in at project level will drive the classic beneficial outcomes from KM programs including organizational learning, collaboration, and innovation capacity."
—Phil Barnett, Knowledge & Intellectual Asset Management Services, PricewaterhouseCoopers LLP
"At last! A Knowledge Management book that lives up to its title. If you have been wondering what KM is, why your organization will benefit, and how to implement it, this is the book. Absolutely the best book on the subject I have read in my career."
—Joseph Colannino, M.S.K.M., Chief Technology Officer, ClearSign Combustion Corporation
Knowledge as an Asset—Really?
The New Realities of Knowledge Management
The Growing Knowledge Gap
Return on Investment
A Call to Action
Knowledge Sharing and Reuse
Communities of Practice
Defining Organizational Knowledge
Explicit, Tacit, and Implicit Knowledge
Recognizing Organizational Knowledge
The Knowledge Retention Policy—Level One
General Management Statement
Knowledge Asset Inventory
Knowledge Transfer Mechanisms
The Knowledge Retention Policy—Level Two
A Model for Managing Organizational Knowledge
The Knowledge Inventory
The Artifacts Pillar
The Processes Pillar
The Projects Pillar
KM Or ECM
KM Initiation Activities
KM Operational Activities
Knowledge Management Solutions
Personalized Knowledge Apps
Appendix A: KM Vision Statement
Appendix B: KRP—General Management Statement
Appendix C: KRP—Intellectual Assets Inventory
Appendix D: KRP—Knowledge Transfer Details