Managing Organizational Knowledge: 3rd Generation Knowledge Management and Beyond, 1st Edition (Paperback) book cover

Managing Organizational Knowledge

3rd Generation Knowledge Management and Beyond, 1st Edition

By Charles A. Tryon, Jr.

CRC Press

148 pages | 2 B/W Illus.

Purchasing Options:$ = USD
Paperback: 9781439882351
pub: 2012-03-08
SAVE ~$10.79
$53.95
$43.16
x
Hardback: 9781138423121
pub: 2017-07-27
SAVE ~$41.00
$205.00
$164.00
x
eBook (VitalSource) : 9780429111464
pub: 2016-04-19
from $25.98


FREE Standard Shipping!

Description

Organizations of all sizes and types are facing a duel threat and opportunity. At the very moment when global markets are becoming available, these organizations are losing valuable people resources due to "boomer" retirements and downsizing strategies. As the technologies arrive to facilitate knowledge sharing across organizational and people boundaries, the desire for job security is causing many employees to hold tightly to "their" business knowledge as a form of job security. When organizational knowledge erodes, organizations lose proven capabilities and eventually customers. This challenge may be one of the most significant facing organizations over the next two decades.

Written by an expert with more than 30 years of hands-on work as a consultant and educator, Managing Organizational Knowledge: 3rd Generation Knowledge Management and Beyond provides a clear, repeatable strategy for capturing organizational knowledge. It does so by first exploring the fundamental concepts that have emerged from the new discipline of Knowledge Management (KM) over the past ten years. It then provides several breakthroughs including:

  • A fresh, practical definition of KM
  • A definition of organizational knowledge based on data, information, and decision making
  • A proven strategy and templates for creating an inventory of significant organizational knowledge
  • A new, integrated KIPPAR Model that defines how to create a sustainable KM environment
  • A strategy where naturally occurring projects are routinely mined for contributions to an organization’s pool of intellectual assets
  • A series of implementation strategies for launching a KM initiative

So what makes this book different? What makes it worth reading? It provides a new perspective on KM, addressing the discipline from the perspective of a major organization; much of the previous writings in this area confuse individual knowledge with organizational knowledge. The author, Chuck Tryon, has been a consultant for major corporations since the early 1980s and has created tangible, innovative processes to help capture vital organizational knowledge, which has given him insight into the significant management challenges facing 21st century organizations—how to capture, transfer, and share meaningful knowledge that is vital to their survival. Communicating fresh concepts in this emerging field, the book distills this knowledge and helps you see where KM can take you in the future.

Reviews

"Chuck Tryon has brought a fresh perspective to the field of knowledge management that makes KM grass-roots practical for organizations and the way they operate. Business transformations at any scale are unitized in the form of time-based projects. Inserting KM thinking, behaviors and technology tools in at project level will drive the classic beneficial outcomes from KM programs including organizational learning, collaboration, and innovation capacity."

—Phil Barnett, Knowledge & Intellectual Asset Management Services, PricewaterhouseCoopers LLP

"At last! A Knowledge Management book that lives up to its title. If you have been wondering what KM is, why your organization will benefit, and how to implement it, this is the book. Absolutely the best book on the subject I have read in my career."

—Joseph Colannino, M.S.K.M., Chief Technology Officer, ClearSign Combustion Corporation

Table of Contents

Knowledge as an Asset—Really?

The New Realities of Knowledge Management

The Growing Knowledge Gap

Knowledge Opportunities

Return on Investment

A Call to Action

KM Beliefs

Knowledge Sharing and Reuse

Learning Organization

Best Practices

Communities of Practice

Conclusion

KM Processes

Knowledge Discovery

Knowledge Capture

Knowledge Organization

Knowledge Use

Knowledge Transfer

Knowledge Retention

Conclusion

Defining Organizational Knowledge

Knowledge Categories

Explicit, Tacit, and Implicit Knowledge

Knowledge Characteristics

Why Bother?

Conclusion

Recognizing Organizational Knowledge

Data

Information

Decision Making

Conclusion

The Knowledge Retention Policy—Level One

General Management Statement

Knowledge Asset Inventory

Knowledge Areas

Knowledge Topics

Knowledge Expert

Organizational Importance

Transfer Status

Knowledge Transfer Mechanisms

KTP Activities

Conclusion

The Knowledge Retention Policy—Level Two

Documentation

Training

Apprenticeships

Mentoring/Coaching

Cross-Training

Communications

Conclusion

A Model for Managing Organizational Knowledge

KIPPAR Model

The Knowledge Inventory

The Artifacts Pillar

The Processes Pillar

The Projects Pillar

Repository Products

KM Or ECM

Conclusion

Implementation Strategies

KM Initiation Activities

KM Operational Activities

Conclusion

Knowledge Management Solutions

Functionality

Usability

Personalized Knowledge Apps

Organizational Portals

Project Portals

Conclusion

Appendix A: KM Vision Statement

Appendix B: KRP—General Management Statement

Appendix C: KRP—Intellectual Assets Inventory

Appendix D: KRP—Knowledge Transfer Details

Index

About the Author

Chuck Tryon is an educator, practitioner, consultant and author.

Since the early 1980s, Chuck has created dozens of papers and workshops on Knowledge Management, Project Management and Business Process Engineering. Thousands of professionals from many of the largest organizations in the United States, Canada and Western Europe have attended his workshops. Chuck is frequently invited as a featured speaker for conferences and professional society meetings.

Chuck holds an undergraduate degree in Business Administration and a master’s degree in Knowledge Management. His research includes identifying ways to improve knowledge worker productivity and designing numerous advanced project-centric strategies. He is also the co-founder of the Knowledge and Project Management Symposium.

He has been employed as a Knowledge Manager and Project Manager in the petroleum and healthcare industries.

Chuck and Tresa live in the Tulsa, Oklahoma area. They have two daughters and three marvelous grandchildren. Chuck’s hobbies include golf, photography and SCUBA diving. Additional information is available at www.tryonassoc.com

Subject Categories

BISAC Subject Codes/Headings:
BUS101000
BUSINESS & ECONOMICS / Project Management
TEC009000
TECHNOLOGY & ENGINEERING / Engineering (General)
TEC009060
TECHNOLOGY & ENGINEERING / Industrial Engineering
TEC020000
TECHNOLOGY & ENGINEERING / Manufacturing