Managing Public Services : Making Informed Choices book cover
1st Edition

Managing Public Services
Making Informed Choices

ISBN 9780367723248
Published November 24, 2021 by Routledge
216 Pages 11 B/W Illustrations

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Book Description

This book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management.

Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management.

Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.

Table of Contents

SECTION ONE Introduction

1 Introduction

Irvine Lapsley and Ola Mattisson

SECTION TWO Strategic positioning

2 Managing with a vision

Ola Mattisson

3 Strategizing: At a new crossroads?

Mikael Hellström, Stein Kleppestø and Ulf Ramberg

4 Management of change: For better or worse?

Irvine Lapsley

SECTION THREE Renewal of core practices

5 From cost accounting to strategic cost management: The experience of Italian higher education

Deborah Agostino and Michela Arnaboldi

6 Rethinking performance management

Anders Anell

7 Public procurement a vehicle for change?

Anna Thomasson and Jörgen Hettne

8 Governing in a digitalized era

Anna Thomasson and Jonas Ledendal

SECTION FOUR Innovations in management practices

9 Brand orientation: Tensions and conflicts in public management

Jon Bertilsson, Jens Rennstam and Katie Sullivan

10 Is Lean Management the natural order in public services transformation?

Irvine Lapsley

11 Managing resilience

Hans Knutsson

12 The risks of risk management

Irvine Lapsley

SECTION FIVE The reflective manager in action

13 Concluding comments: The reflective manager in action

Irvine Lapsley, Ola Mattisson and Ulf Ramberg

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Irvine Lapsley is director of IPSAR at the University of Edinburgh Business School, UK. He is editor of Financial Accountability and Management and chair of the EIASM Public Sector Conference.

Ola Mattisson is senior lecturer in strategy and public management at the School of Economics and Management at Lund University, Sweden.