1st Edition
Managing Public Services Making Informed Choices
This book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management.
Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management.
Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.
SECTION ONE Introduction
1 Introduction
Irvine Lapsley and Ola Mattisson
SECTION TWO Strategic positioning
2 Managing with a vision
Ola Mattisson
3 Strategizing: At a new crossroads?
Mikael Hellström, Stein Kleppestø and Ulf Ramberg
4 Management of change: For better or worse?
Irvine Lapsley
SECTION THREE Renewal of core practices
5 From cost accounting to strategic cost management: The experience of Italian higher education
Deborah Agostino and Michela Arnaboldi
6 Rethinking performance management
Anders Anell
7 Public procurement a vehicle for change?
Anna Thomasson and Jörgen Hettne
8 Governing in a digitalized era
Anna Thomasson and Jonas Ledendal
SECTION FOUR Innovations in management practices
9 Brand orientation: Tensions and conflicts in public management
Jon Bertilsson, Jens Rennstam and Katie Sullivan
10 Is Lean Management the natural order in public services transformation?
Irvine Lapsley
11 Managing resilience
Hans Knutsson
12 The risks of risk management
Irvine Lapsley
SECTION FIVE The reflective manager in action
13 Concluding comments: The reflective manager in action
Irvine Lapsley, Ola Mattisson and Ulf Ramberg
Biography
Irvine Lapsley is director of IPSAR at the University of Edinburgh Business School, UK. He is editor of Financial Accountability and Management and chair of the EIASM Public Sector Conference.
Ola Mattisson is senior lecturer in strategy and public management at the School of Economics and Management at Lund University, Sweden.
