1st Edition

Managing Public Services Making Informed Choices

Edited By Irvine Lapsley, Ola Mattisson Copyright 2022
    216 Pages 11 B/W Illustrations
    by Routledge

    216 Pages 11 B/W Illustrations
    by Routledge

    This book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management.

    Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management.

    Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.

    SECTION ONE Introduction

    1 Introduction

    Irvine Lapsley and Ola Mattisson

    SECTION TWO Strategic positioning

    2 Managing with a vision

    Ola Mattisson

    3 Strategizing: At a new crossroads?

    Mikael Hellström, Stein Kleppestø and Ulf Ramberg

    4 Management of change: For better or worse?

    Irvine Lapsley

    SECTION THREE Renewal of core practices

    5 From cost accounting to strategic cost management: The experience of Italian higher education

    Deborah Agostino and Michela Arnaboldi

    6 Rethinking performance management

    Anders Anell

    7 Public procurement a vehicle for change?

    Anna Thomasson and Jörgen Hettne

    8 Governing in a digitalized era

    Anna Thomasson and Jonas Ledendal

    SECTION FOUR Innovations in management practices

    9 Brand orientation: Tensions and conflicts in public management

    Jon Bertilsson, Jens Rennstam and Katie Sullivan

    10 Is Lean Management the natural order in public services transformation?

    Irvine Lapsley

    11 Managing resilience

    Hans Knutsson

    12 The risks of risk management

    Irvine Lapsley

    SECTION FIVE The reflective manager in action

    13 Concluding comments: The reflective manager in action

    Irvine Lapsley, Ola Mattisson and Ulf Ramberg


    Irvine Lapsley is director of IPSAR at the University of Edinburgh Business School, UK. He is editor of Financial Accountability and Management and chair of the EIASM Public Sector Conference.

    Ola Mattisson is senior lecturer in strategy and public management at the School of Economics and Management at Lund University, Sweden.