1st Edition

Managing Public and Nonprofit Organizations
Stories of Success and Failure

ISBN 9781138064867
Published July 11, 2017 by Routledge
178 Pages 1 B/W Illustrations

USD $48.95

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Book Description

Managing Public and Nonprofit Organizations approaches public management learning in a unique way, examining more than 100 high-profile and little-known administrative failure and success stories to explore how failures happen, how they can be prevented, and how to replicate successes in other jurisdictions. Organized to complement a standard public management or organizational behavior textbook structure, and to satisfy NASPAA accreditation requirements, this book explores both traditional public administration functions (performance management, financial management, human-resource management, procurement management, policymaking, capital management, and information-technology management) and organizational concepts (organizational structure and organizational culture). Unlike a traditional casebook, the accompanying stories do not stop in the middle to ask the readers what they would do; instead readers are asked to consider how the events illuminate what public management means and how to make it most effective. The stories ground and give meaning to the book’s review of principles and best practices.

Stories include both well-known and highly reported stories of success and failure including Wikileaks, the Boston Marathon bombing, bankruptcy of Detroit, British Petroleum oil spill, 9/11 World Trade Center attack, decision to invade Iraq, Affordable Care Act website rollout, "Bridgegate" scandal, and the Brooklyn Navy Yard killings. The stories do not pass judgment on governments and nonprofits as institutions, but rather teach students and practitioners best management practices by example. Discussion questions are included at the end of each chapter to prompt classroom discussion.

Table of Contents

1. Introduction

2. Organization Structure

3. Organizational Culture

4. Performance Management

5. Financial Management

6. Human Resource Management

7. Procurement Management

8. Policymaking

9. Capital Management

10. Information-Technology (IT) Management

Appendix A: Meeting the NASPAA Universal Competencies

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Charles Coe is Professor Emeritus of Public Management in the School of Public and International Affairs at North Carolina State University, USA.


"By linking familiar and unfamiliar stories of government and nonprofit success and failure to fundamental management concepts, abstract concepts come to life in Managing Public and Nonprofit Organizations. Charles Coe has found a formula sure to spark lively classroom debate." – David Ammons, University of North Carolina at Chapel Hill, USA

"Managing Public and Nonprofit Organizations offers students a unique and valuable combination. They get a comprehensive review of major topics in public management illuminated by a wide range of stories that highlight successes and failures in organizations. Together, students will have a grasp of principles and practices and appreciate why good management matters." – James H. Svara, University of North Carolina at Chapel Hill, USA