1st Edition
Managing Violence in the Workplace
152 Pages
by
CRC Press
152 Pages
by
CRC Press
152 Pages
by
CRC Press
Also available as eBook on:
Managing Violence in the Workplace is a prescription that contains many lists of "do's" and "don'ts" and "how to's" for proactive and reactive responses to workplace violence. The authors have analyzed numerous incidents in the workplace and constructed "how to" guidelines. Be prepared for managing workplace violence. Develop procedures to reduce the potential for violence, create contingency... Read more
Introduction
Chapter 1 Case Examples of Workplace Violence
Violence at Delco Remy
The Chelsea School System
The Standard Gravure Corporation
United States Postal Service
Chapter 2 Taxonomy of Workplace Violence
Categories of perpetrators
Chapter 3 Causes of Workplace Violence
Threat to job and person
Extended working hours and personality conflicts
Domestic turbulence and character disorders
Research on personality, mental health, behavior
Lack of dispute resolution skills
Stress and substance abuse
Chapter 4 Profiles Versus Behavioral Typologies
Typologies of violent people
Disorders and symptoms
Chapter 5 Factors Contributing to Workplace Violence
Theory "X" and "Y"
Employee performance appraisals
Halo, central tendency, and leniency/strictness effect
Chapter 6 Victims of Workplace Violence
Chapter 7 Strategies for Reducing Workplace Violence
Change interviewing, hiring procedures and testing
Drug screening
Layoff and termination procedures
Addressing personnel problems and discipline
Crisis management plan for violent events
Index
Chapter 1 Case Examples of Workplace Violence
Violence at Delco Remy
The Chelsea School System
The Standard Gravure Corporation
United States Postal Service
Chapter 2 Taxonomy of Workplace Violence
Categories of perpetrators
Chapter 3 Causes of Workplace Violence
Threat to job and person
Extended working hours and personality conflicts
Domestic turbulence and character disorders
Research on personality, mental health, behavior
Lack of dispute resolution skills
Stress and substance abuse
Chapter 4 Profiles Versus Behavioral Typologies
Typologies of violent people
Disorders and symptoms
Chapter 5 Factors Contributing to Workplace Violence
Theory "X" and "Y"
Employee performance appraisals
Halo, central tendency, and leniency/strictness effect
Chapter 6 Victims of Workplace Violence
Chapter 7 Strategies for Reducing Workplace Violence
Change interviewing, hiring procedures and testing
Drug screening
Layoff and termination procedures
Addressing personnel problems and discipline
Crisis management plan for violent events
Index
Biography
Dr. Thomas K. Capozzoli, R. Steve McVey
