Managing Web Projects: 1st Edition (Paperback) book cover

Managing Web Projects

1st Edition

By Edward B. Farkas

CRC Press

401 pages | 48 B/W Illus.

Purchasing Options:$ = USD
Paperback: 9781138116023
pub: 2017-05-22
$82.95
x
Hardback: 9781439804957
pub: 2009-10-27
$220.00
x
eBook (VitalSource) : 9780429149672
pub: 2009-10-27
from $110.00


FREE Standard Shipping!

Description

Getting Web projects done right and delivered on time is all about efficiency. Putting the information you need and tools you can rely on at your ready disposal—Managing Web Projects—is a complete guide for project managers in the Internetworking industry. Whether you are a Web developer or an Internet Service Provider, whether your project is a quick fix, a complete overhaul, or a new start-up, this resource provides you with an organized path. It will walk you through a typical project life cycle, while providing you with all the tools and definitions needed to take charge and instill confidence in your staff and your customers.

Invaluable for those seeking ISO 9001 certification, the text includes a number of detailed Work Instructions that can be used to develop a formal quality management system specific to a project management organization. They can also be leveraged in a TQM (Total Quality Management) or a Six Sigma environment. The book includes:

  • Management guidelines for web hosting, data center migrations, site security, content development, application and Web site loading and testing, VPNs, VoIP, business continuity, and disaster recovery
  • An Internet project management glossary, a technical Internetworking glossary, and a project management acronym table
  • A tools suite with a proven record of success for project initiation, planning, execution, control, and close out

This complete resource provides the resources needed—including dozens of time-tested templates, schedules, checklists, and flow charts—to become fully versed in and aligned with the nine knowledge areas and five major processes codified by the Project Management Body of Knowledge (PMBOK®).

Table of Contents

Preface

How to Use This Book

Introduction

About the Author

The Project Life Cycle

Project Integration

Presales

Project Planning

Provisioning

Acceptance Testing

Site Launch Support

Quality Assurance

Ongoing Support

From Scope to Schedule

The Project or Program Management Office

Triangle of Truth

The Triangle of Truth: The Big Three Known as the Triple Constraints

Project Scope Management

Charter

Statement of Work (SOW)

Clear Definitions

Managing Scope Changes

Work Breakdown Structures and Project Planning Sessions

Preparing for the WBS-Based Planning Session

Managing the Actual WBS-Based Planning Session

Developing the Plan

Risk Management

Project Time Management

Road Map to Developing a Project Schedule

Scheduling Elements Checklist

Customer Program Management Offices (PMOs) and Program Schedules

Human Resource Management

Communications Management

Quality Management

Implementing a Quality Management System

How to Implement a Quality Management System

Defining the Project Life Cycle: Step 1

Translate the Project Life Cycle into a Formal Methodology: Step 2

Develop Standards to Provide a Consistent Methodology: Step 3

Develop Tools to Support Standards: Step 4

Provide Standards and Tools Training: Step 5

Promulgation, Documentation, and Version Control of Standards and Tools: Step 6

Internal Audit Program to Measure Effectiveness: Step 7

Preventative and Corrective Actions to Improve System Effectiveness: Step 8

Staff and Management Review: Step 9

Quality Manual—QMS: Step 10

The Certification Process

A Systems View of the QMS Inputs and Outputs

Work Instructions

Key Quality Management System Elements

Work Instruction #1: Project Documentation

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records (List of Documents that Your Company Will Retain)

Training

Attachments

Work Instruction #2: Risk Management

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records (Examples Listed Below. List Those Specific to Your Company

Training

Attachments

Work Instruction #3: Project Schedules

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #4: Quality Assurance

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records (Recommended Record Items Below)

Training

Internal Auditor Qualification/Certification Requirements

Attachments

Work Instruction #5: Escalation

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #6: Project Tracking

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #7: Communications

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #8: Launch Support

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #9: Acceptance Testing

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #10: Transferring Projects

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #11: Customer Satisfaction Surveys

Objective

Scope

Reference Documents

Definitions

Procedure

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #12: Document Control Process

Objective

Scope

Reference Documents

Definitions

Procedures

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #13: ISO Document Review Process

Objective

Scope

Reference Documents

Definitions

Procedure

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #14: Post-Project Reviews

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #15: Scope Change Management

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #16: Presales Process

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #17: Corrective and Preventative Actions

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #18: Tools Development and Review Procedure

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #19: Training Procedure

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #20: Program Resource Management

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #21: Master Records Procedure

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #22: Management Review Meeting Procedure

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Work Instruction #23: Project and Program Progress Reporting (Customer)

Objective

Scope

Reference Documents

Definitions

Procedure or Process

Special Instructions

Reporting

Records

Training

Attachments

Tools and Templates

Project Change Control Plan

Project Change Management Process Steps

Project Change Request Form

Project Manager’s Project Scope Review Checklist

Scope Change Log

Risk Management Plan

Risk Register

Risk Summary Log

Risk Management Checklist

Meetings Checklist

Kick-Off Meeting Template

Launch Support Meeting Template

Progress Report Template

Action Items Matrix

After Action Reviews

Deliverables Acceptance Process

Daily Event Log

Sample Project Schedule

Telephone Log Template

Resource Authorization Form

Project Manager’s External Resource Authorization Form—Directions for Use

Version and Document Control Template

Business Case Template

Internetworking Requirements Questionnaire

Project Management Service Description Template

Statement of Work (SOW) Evaluation Tool

Statement of Work Template

YOUR COMPANY Deliverables

Milestone Schedule Dates

Procurement Matrix Table

Customer Program Office Schedule Template

Scope Analysis Form

Lessons Learned Questionnaire

Lessons Learned Report

Post-Project Review Form

Project Review Protocol Review Guide

Configuration Management Process Checklist

Project Closeout Form

Sample Project Completion Letter

Requirements Phase Completion Checklist

Action Item Matrix

Project Transition Guide

Audit Plan Matrix

Audit Template

Notice of Preventative and Corrective Action

PMO Quality Management System Self-Assessment Tool

Project Management Quotation Template

Launch Support (Go-Live) Discussion Checklist

Portfolio Management/Scheduling Requirements Gathering Tool

PMO Scheduling Elements Checklist

Project Management and Account Support Mentoring Model

Project Manager Interview Guide

Quality Certification Tool Suite

Part I Guide

Part II Quality Certification Checklist

Sample VoIP Connectivity Checklist

Project Status Log

Appendix: Project Management and Internetworking

Glossaries and Formulas

Technical Support Tools

Project Management Acronyms

Earned Value Acronyms and Formulas

Project Management Glossary

Technical ISP (Internet Service Provider) and Internetworking Terms

Voice-over-IP (VoIP)/Telephony Terms

Index

About the Author

Edward B. Farkas, PMP is an international speaker and consultant who has managed over $6 billion of aviation, construction, engineering, e-commerce, IT, homeland security, and telecommunications projects worldwide. He is also a patent holding engineer and, schedule permitting, a teacher at the City University of New York.

About the Series

ESI International Project Management Series

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUS101000
BUSINESS & ECONOMICS / Project Management
COM032000
COMPUTERS / Information Technology
COM060000
COMPUTERS / Internet / General