1st Edition

Managing the Authenticity of Narrative Brands Understanding Consumers, Fans and Audiences

By Jacqueline Burgess Copyright 2026
100 Pages
by Routledge

100 Pages
by Routledge

This book investigates the concept of brand authenticity within narrative media, focusing on how audience expectations and reactions shape perceptions of brand endings and plot developments. By examining case studies of popular series like Game of Thrones, Mass Effect and How I Met Your Mother , it argues that fan backlash often stems from a perceived loss of authenticity. Through a branding... Read more

1. Introducing the Narrative as the Brand 2. The Authenticity of the Narrative Brand 3. Authenticity and Inauthenticity in Practice 4. Maintaining and Creating Authenticity 5. Concluding Words

Biography

Jacqueline Burgess is a multi-award-winning educator and researcher based at the University of the Sunshine Coast. Jacqueline’s research focuses on marketing in the creative industries, focusing on the emotional connections that audiences form with stories, especially with video games. Her love of narratives and stories was sparked by watching two science-fiction franchises at a young age: Star Wars and Stargate. Jacqueline’s research has been covered by various international and national news media and published in prestigious academic journals. She has also worked with various creative practitioners, from international companies, including Ubisoft, to local businesses, and has taught numerous industry workshops. Jacqueline is also an active member of the Digital Games Research Association Australia (DiGRAA) and has served on the board, executive and as conference chair and organiser.