Managing the New Bank Technology is a practical action-oriented guide for bank CEOs, executives, business students, and boards. The book is aimed at educating those involved in banking on the key technological issues facing the industry. "Quick reference" guides opening each chapter are a special feature of the book, blueprints that offer bottom line summary suggestions for bank officers and executives. Topics include: Banking as Retailing; The Internet and Financial Services; Strategies for Future Payment Systems; Risk Management Technology; Protecting Technology Investments in an Age of Rapid Change; Negotiating Outsourcing Contracts; Developing an Information System Plan; Organizational Strategies to Manage Technology; Battling Fraud and Security Issues; and Selling Your Bank's Technology Vision.
Table of Contents
PREFACE FOREWORD ABOUT THE CONTRIBUTORS Making Banking Technology Spending Pay: Key Success Factors Kevin J. Merz and Joseph Rosen Developing a Successful Technology Plan Steven P. Williams Designing a Technology Architecture and Strategy Jim Dempster Understanding Bank Technology - The Customer and Expectation Dan M. Fisher Why the Internet Is Crucial to Bank Executives Fred Squier Addressing Fraud and Security in Electronic Commerce Neil Cooper and David Cohen Risk Management - A Survey of Available Technology Patricia A. Owens A Strategic Approach to Outsourcing Bill Bradway Making Outsourcing Work: 10 Steps to Negotiating the Right Contract Carl A. Faulkner Managing the Bank's Networks and Personal Computers Jeffrey D. McKeever Technology's Impact on the Mortgage Industry Thomas R. Grich and James Milligan Technology's Role in Mergers and Acquisitions Christopher Aivazian Regulatory Issues and Their Impact Steven M. Roberts and Robert M. Pribble INDEX
Marilyn R. Seymann is Preseident and CEO of M One. She holds a Ph.D from California Western University, an MA from Columbia University.