Manual of Travel Agency Practice: 3rd Edition (Paperback) book cover

Manual of Travel Agency Practice

3rd Edition

By Gwenda Syratt


242 pages

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Paperback: 9780750656894
pub: 2003-08-22
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Hardback: 9781138136243
pub: 2016-02-01
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eBook (VitalSource) : 9780080473352
pub: 2012-05-16
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Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:

* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
* Global distribution systems - how to make bookings, and the new windows-based environment
* A full endorsement by Travel Weekly

The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.

Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.


"With its comprehensive guide to selling everything from coaching and cruising to car rental and air tickets, this book tells you how to stay ahead of the pack."

Martin Lane, Editor, Travel Weekly

Table of Contents

Foreword; Preface; Acknowledgments;Introduction; Package and group tours; Short breaks, special inerest holidays, theme parks, holiday centres, accomodation and theatre reservations; Coaching and incoming tourism; Cruising; Car rental; Ferry services and railways; Airlines; Technology; The internet; Insurance; Finance; Skills; Handling complaints; Solutions to exercises; Glossary; Index

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism