1st Edition

Marketing Management Text and Cases

388 Pages
by Routledge

388 Pages
by Routledge

392 Pages
by Routledge

Step-by-step guidelines for successful marketing management! Designed for college- and graduate-level marketing students, Marketing Management: Text and Cases is also a valuable resource for anyone trying to market a product or service. This volume integrates understandable marketing concepts and techniques with useful tables, graphs, and exhibits. Three leading experts in marketing management... Read more
  • About the Authors
  • Case Contributors
  • Preface
  • Chapter 1. The Marketing Management Process
  • What Is Marketing?
  • The Marketing Concept
  • Marketing Management in the New Millennium
  • The Effective Marketing Management Process
  • The Environment of Marketing Decisions
  • Global Orientation to Marketing Decisions
  • Ethical Orientation to Marketing Decisions
  • E-Commerce and Marketing Principles
  • Summary
  • Chapter 2. Customer Analysis
  • Introduction to Market Segmentation
  • Methods of Segmenting Markets
  • Research-Based Segmentation
  • Existing Segmentation Systems
  • Managerial Judgment
  • Estimating the Potential of Market Segments
  • Summary
  • Chapter 3. Competitive Analysis
  • Purpose of Competitive Analysis
  • Importance of Understanding Competition
  • The Nature of Competition
  • Industry Analysis
  • Competitor Analysis
  • The Competitive Marketing Audit
  • Competitive Strategies and Resources
  • Exploiting the Company’s Competitive Advantage
  • Gathering Competitor Intelligence
  • A Customer or Competitor Orientation?
  • Summary
  • Chapter 4. Financial Analysis for Marketing Decisions
  • Financial Assessment
  • Revenue Analysis
  • Cost Analysis
  • Profitability Analysis
  • Methods of Analyzing Risk
  • Simulation Models
  • Not-for-Profit Cost Analysis
  • Summary
  • Chapter 5. Marketing Planning: Strategic Perspectives
  • Why Strategic Management?
  • The Strategic Management Process
  • Planning Levels
  • Strategies for Existing Strategic Business Units
  • Corporate Planning and Marketing Planning
  • Strategic Planning in Global Organizations
  • Summary
  • Chapter 6. Marketing Planning: Operational Perspectives
  • The Operating Marketing Plan Format
  • Preparing the Plan and Budget
  • Target Marketing and Marketing Strategy Development
  • Product Positioning
  • Summary
  • Chapter 7. Implementing Marketing Plans
  • Internal Marketing Implementation Issues
  • Implementation Skills
  • Integrating a Societal Marketing Orientation Throughout the Organization
  • Total Quality Management
  • Organizing for Implementation
  • Transition from Strategy to Tactics
  • Summary
  • Chapter 8. Evaluation and Control of Marketing Activities
  • Integration of Planning and Control
  • Timing of Information Flows
  • Performance Evaluation and Control
  • The Marketing Audit
  • Summary
  • Case 1. Watercrest Park
  • Case 2. Superior Electrical Contractors: Residential Services Division
  • Case 3. Gateway Medical Waste Transport of Colorado
  • Case 4. National Foundations, Inc.
  • Case 5. Mildred’s Caddy
  • Case 6. Jay’s Travel Trailer Park
  • Case 7. The Box Factory, Inc.
  • Case 8. Central Bank: Automatic Teller Machines
  • Case 9. Cell Tech
  • Case 10. The Interfraternity Council
  • Case 11. Jill’s House of Cakes
  • Case 12. Putting the Frosting on Cheerios
  • Case 13. Spencer’s Supermarket
  • Case 14. Lakewood Players
  • Case 15. BCH TeleCommunications
  • Notes
  • Index

Biography

Bruce Wrenn, Robert E Stevens, David L Loudon