1st Edition
Marketing for Tourism and Hospitality Collaboration, Technology and Experiences
Chapter 1 Revisiting Traditional Approaches to the Marketing of Tourism and Hospitality
Alan Fyall and Kenneth Deptula
Chapter 2 The Need for Change: The Dynamics of the Global Tourism and Hospitality Industry
Alan Fyall
Chapter 3 Collaboration, Technology and Experiences: Drivers for Change in the Marketing of Tourism and Hospitality
Alan Fyall and Kenneth Deptula
Chapter 4 Collaboration Marketing: Partnerships, Networks and Relationships
Alan Fyall and Kenneth Deptula
Chapter 5 Technology and Marketing: Social Media and Beyond
Youcheng Wang
Chapter 6 Experiential Marketing: A Question of Co-Creation
Isabelle Frochot
Chapter 7 New Trends in Tourism and Hospitality Consumption
Isabelle Frochot
Chapter 8 Services Characteristics and Processes
Isabelle Frochot
Chapter 9 Looking Beyond Quality
Isabelle Frochot
Chapter 10 Delving Deep into the Experience
Isabelle Frochot
Chapter 11 Consumer Intelligence Searching: Emerging Tools, Methodologies, and Techniques
Isabelle Frochot
Chapter 12 Marketing Strategy
Patrick Legohérel
Chapter 13 Market Segmentation, Targeting and Positioning
Patrick Legohérel
Chapter 14 International Marketing Strategy
Patrick Legohérel
Chapter 15 Marketing Destinations
Youcheng Wang
Chapter 16 Innovation and New Tourism and Hospitality Products, Services and Experiences
Patrick Legohérel
Chapter 17 Pricing and Revenue Management
Patrick Legohérel
Chapter 18 Image and Branding
Youcheng Wang
Chapter 19 Customer Relationship Management: Loyalty and Social Networks
Patrick Legohérel
Chapter 20 Channels of Distribution
Youcheng Wang
Chapter 21 Media, Public Relations and Marketing Communications
Youcheng Wang
Chapter 22 The Future of Tourism and Hospitality Marketing
Alan Fyall
Biography
Alan Fyall is Orange County Endowed Professor of Tourism Marketing and Graduate Programs’ Director at the Rosen College of Hospitality Management, University of Central Florida, USA.
Patrick Legohérel is Professor at the School of Hotel and Tourism Management (ESTHUA), University of Angers, France, where he teaches tourist behaviour, marketing strategy, pricing and revenue management in hospitality and tourism, international marketing.
Isabelle Frochot is a senior lecturer at the University of Savoie, France, where she teaches tourist behaviour, experiential tourism, branding and international tourism.
Youcheng Wang is William C. Peeper Preeminent Professor in Destination Marketing and Dean of the Rosen College of Hospitality Management, University of Central Florida, USA.
