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Mass Notification and Crisis Communications: Planning, Preparedness, and Systems book cover

1st Edition

Mass Notification and Crisis Communications Planning, Preparedness, and Systems

By Denise C. Walker Copyright 2012
550 Pages 51 B/W Illustrations
by CRC Press

550 Pages
by CRC Press
Also available as eBook on:
Mass communication in the midst of a crisis must be done in a targeted and timely manner to mitigate the impact and ultimately save lives. Based on sound research, real-world case studies, and the author’s own experiences, Mass Notification and Crisis Communications: Planning, Preparedness, and Systems helps emergency planning professionals create a crisis communications plan that works by... Read more

History of Communications
Disaster Communications—Two-Way Conversations
Dynamics of Communications and Concepts of Operations
Challenges to Effective Communications
Changing Realities in Emergency Communications
Emergency Communications Framework
A Crisis Occurs … Now What?
International, Federal, State, and Local Laws, Regulations, Systems, Plans, and Structures
Ripple Effect of Social Media and Social Networking
Solutions—Some Solutions Are Better than None
Learning Your Systems Requirements
Picking a Solution That Fits
Effective Communication Plans
Getting the Message Right the First Time
Prepare to Prosper
Conclusions
Appendix A: List of Acronyms
Appendix B: Sample Mass Notification System Activation and
Criteria Guidance Sheet
Appendix C: Sample Messages
Appendix D: List of Questions to Ask a Vendor before You Buy
Appendix E: Sample Social Media Strategy
Appendix F: Emergency Call Numbers
Glossary
Additional Resources
Index

Biography

Denise Chatam Walker, Ph.D. is the Chief Emergency Management Officer for the Lone Star College System in The Woodlands, Texas.

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