1st Edition

Mastering the Five Tiers of Audit Competency and Say What!? Communicate with Tact and Impact Set

    407 Pages 27 B/W Illustrations
    by CRC Press

    Mastering the Five Tiers of Audit Competency: The Essence of Effective Auditing is an anthology of powerful risk-based auditing practices. Filled with practical do and don’t techniques, it encompasses the interpersonal aspects of risk-based auditing, not just the technical content.

    This book details the behaviors you need to demonstrate and the habitual actions you need to take at each phase in an audit to manage the people relationships as well as the work itself. Each section of this book is devoted to a component of the audit: planning, detailed risk and control assessment, testing, audit report writing, project management, audit team management, and client relationship management.

    Intended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement.

    The practical and memorable techniques are culled from author Ann M. Butera’s CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations.

    Mastering the Five Tiers of Audit Competency

    1. How to Get the Most from This Book. 2. Techniques for Planning Useful Audits. 3. Techniques for Detailed Risk and Control Assessment. 4. Testing and Sampling Techniques. 5. Documentation and Issue Development: The Building Blocks for Effective Audit Reports. 6. Core Competencies You Need as an Auditor. 7. Techniques for Managing the Audit Team. 8. Techniques for Managing Constituent Relationship. 9. Chapter Quiz Answers. Bibliography.

    Say What!? Communicate with Tact and Impact

    1. Purpose 2. How to Get the Most from This Book 3. Projecting Executive Presence 4. How to Be the Trusted Advisor 5. Influencing Others for Results 6. Facilitating Meetings and Discussions 7. Speaking with Tact, Confidence, and Impact 8. Delivering Bad News without Causing Bad Feelings 9. Ways to Overcome Objections and Resistance 10. Managing and Resolving Conflicts 11. Specialized Negotiation Skills 12. When to Let Go and Move On


    Ann M. Butera is the Founder and President of The Whole Person Project, Inc., a consulting firm that uses customized approaches and training to achieve sustained and positive change in employee performance. She served on a financial services firm’s audit committee for six years and served as audit committee chair. She is the author of Mastering the Five Tiers of Auditor Competency: The Essence of Effective Auditing. Ann Butera’s expertise and experience in instructional design and her informative, entertaining, and thought-provoking presentation style have made her a sought-after lecturer for businesses, universities, nonprofit groups, and professional organizations on the national, regional, and local levels. As a lecturer and trainer, Ann Butera has had numerous articles published in many trade journals, including Bank Accounting & Auditing Magazine and the ABA Consumer Banking Digest, and she has been quoted in the New York Times and Working Woman magazine, among other publications. She is a columnist for the Indiana Bankers Association’s Hoosier Banker magazine and for Protiviti’s website, KnowledgeLeader.