Measuring and Improving Performance: Information Technology Applications in Lean Systems, 1st Edition (Hardback) book cover

Measuring and Improving Performance

Information Technology Applications in Lean Systems, 1st Edition

By James William Martin

CRC Press

280 pages | 74 B/W Illus.

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pub: 2009-08-26
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As a pioneer in Lean improvement methods, Jim Martin was among the first to suggest that truly successful Lean initiatives are those applied across every facet of an organization, not just on the shop floor. Building on this concept, Martin demonstrates that one of the most effective ways to implement operational improvements across an organization is to approach it through the resource that permeates every facet of a modern organization—information technology.

Measuring and Improving Performance: Information Technology Applications in Lean Systems explains how the effective use of Lean project management methodologies can increase the productivity of information system deployment in service and manufacturing organizations. Starting with an overview of Lean and agile project management principles, the author walks readers through the implementation of Lean practices across key aspects of IT systems.

Created to provide Lean and Six Sigma practitioners with a clear understanding of the important concepts related to the creation and modification of software to support process improvement activities across Lean systems, this reference book:

  • Details how to apply Lean principles to IT systems on a global scale
  • Explains how to design IT systems capable of meeting evolving customer needs and expectations
  • Covers several project management methods including agile project management (APM), agile unified process (AUP), SCRUM, extreme programming (EP)
  • Identifies the operational issues that can help project execution and those that can hinder it

Complete with roadmaps and checklists, this book will help busy IT and Lean professionals discover more efficient ways to monitor business activity, gather business intelligence, manage and analyze business processes, and ultimately—increase overall operational efficiency.

Table of Contents


Highly Structured Project Management

Capability Maturity Models

Highly Structured Project Management

Factors for Managing Project Risk

Classic Project Management Activities

Key Requirements Characteristics

Common Design Issues

Agile Project Management with Scrum

Open Exchange of Information to Stakeholders

Visual Display of Project Information

Provide Rapid Feedback of Project Status

Use Efficient Design Methods

Verify and Translate User Requirements

Develop Multigenerational Designs

End-User Control


Accelerating Organizational Change

Change Readiness

Key Change Tools and Methods

Developing Project Charters

Team Authority and Clarity

Key Stakeholder Analysis

Analyzing Promoting and Restraining Factors

Analyzing Organizational Structures

Managing Project Risk and Issues

Planning Project Communications

Managing Lean IT Projects

Translating Customer Requirements

Key Design Goals

Translating Customer Requirements

Kano Needs

Value Expectations

Collecting the Customer Information


Reasons for Poor Specification of Requirements

Translating Critical-to-Quality (CTQ) Requirements

Using the Analytical Hierarchy Process (AHP)

Analytical Hierarchy Process (AHP) Ranking Scale

Prioritizing Design Alternatives Using a Pugh Matrix

Mapping Specifications to Systems

Understanding Lean Concepts

Seven Forms of Waste

Lean Tenets

Lean Versus Agile Project Management (APM)

Reorganize Work Environment

Create a High-Performance Work Team

Understand Customer Value

Develop Metrics and Measurement Systems

Link Work Operations

Level Demand of a Scrum Sprint

Simplify Work

Standardize Work

Apply Mistake-Proofing Methods

Balance the Flow of Work between Team Members

Manage Bottlenecks

Use Transfer Batches

Reduce Setup Time

Maintain System Availability

Implement a Pull Scheduling System

Software Development and Project Support

Development of System Specifications

Capturing Stakeholder Requirements

Use Cases

E-Commerce Example

Key Concepts of Efficient Software Design

Software Quality Assurance

Software Documentation

Configuration Management

Software Testing

Software Deployment and Distribution


Lean IT Applications in Manufacturing and Service Systems

Information Technology (IT) Applications in Lean Systems

Manufacturing Systems

Enterprise Resource Planning (ERP)


Capacity Requirements Planning (CRP)

Master Production Schedule (MPS)

Quick Response Manufacturing (QRM) Systems

Manufacturing Resource Planning (MRPII)

Manufacturing Automation Protocol (MAP)

Distribution Requirements Planning (DRP)

Warehouse Management System (WMS)

Advanced Shipping Notification (ASN)

Service Systems

Workflow Management (WM)

Enterprise Application Integration (EAI)

Business Activity Monitoring (BAM)

Business Intelligence (BI)

Business Process Modeling and Analysis (BMA)

Business Process Management (BPM)

Business Process Management Suite (BPMS)

Measuring and Improving Performance

IT Governance

Governmental and Industry Standards

Measuring and Improving Performance

Performance Metrics and Dashboards

Measuring Lean IT Project Teams

Measuring Software Creation and Deployment

Measuring the Software Testing Process

Measuring the Performance of Lean Systems

Mapping Project and Design Metrics

Measuring and Improving Performance

Lean IT Applications



Appendix: List of Figures and Tables


Each Chapter Starts With an "Overview" and Concludes With a "Summary" and "Suggested Reading"


Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Information Management
BUSINESS & ECONOMICS / Project Management
COMPUTERS / Software Development & Engineering / General