Measuring and Improving Performance : Information Technology Applications in Lean Systems book cover
1st Edition

Measuring and Improving Performance
Information Technology Applications in Lean Systems

ISBN 9781420084184
Published August 26, 2009 by CRC Press
280 Pages 74 B/W Illustrations

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Book Description

As a pioneer in Lean improvement methods, Jim Martin was among the first to suggest that truly successful Lean initiatives are those applied across every facet of an organization, not just on the shop floor. Building on this concept, Martin demonstrates that one of the most effective ways to implement operational improvements across an organization is to approach it through the resource that permeates every facet of a modern organization—information technology.

Measuring and Improving Performance: Information Technology Applications in Lean Systems explains how the effective use of Lean project management methodologies can increase the productivity of information system deployment in service and manufacturing organizations. Starting with an overview of Lean and agile project management principles, the author walks readers through the implementation of Lean practices across key aspects of IT systems.

Created to provide Lean and Six Sigma practitioners with a clear understanding of the important concepts related to the creation and modification of software to support process improvement activities across Lean systems, this reference book:

  • Details how to apply Lean principles to IT systems on a global scale
  • Explains how to design IT systems capable of meeting evolving customer needs and expectations
  • Covers several project management methods including agile project management (APM), agile unified process (AUP), SCRUM, extreme programming (EP)
  • Identifies the operational issues that can help project execution and those that can hinder it

Complete with roadmaps and checklists, this book will help busy IT and Lean professionals discover more efficient ways to monitor business activity, gather business intelligence, manage and analyze business processes, and ultimately—increase overall operational efficiency.

Table of Contents



Highly Structured Project Management


Capability Maturity Models


Highly Structured Project Management


Factors for Managing Project Risk


Classic Project Management Activities


Key Requirements Characteristics


Common Design Issues


Agile Project Management with Scrum


Open Exchange of Information to Stakeholders


Visual Display of Project Information


Provide Rapid Feedback of Project Status


Use Efficient Design Methods


Verify and Translate User Requirements


Develop Multigenerational Designs


End-User Control




Accelerating Organizational Change


Change Readiness


Key Change Tools and Methods


Developing Project Charters


Team Authority and Clarity


Key Stakeholder Analysis


Analyzing Promoting and Restraining Factors


Analyzing Organizational Structures


Managing Project Risk and Issues


Planning Project Communications


Managing Lean IT Projects


Translating Customer Requirements


Key Design Goals


Translating Customer Requirements


Kano Needs


Value Expectations


Collecting the Customer Information




Reasons for Poor Specification of Requirements


Translating Critical-to-Quality (CTQ) Requirements


Using the Analytical Hierarchy Process (AHP)


Analytical Hierarchy Process (AHP) Ranking Scale


Prioritizing Design Alternatives Using a Pugh Matrix


Mapping Specifications to Systems


Understanding Lean Concepts


Seven Forms of Waste


Lean Tenets


Lean Versus Agile Project Management (APM)


Reorganize Work Environment


Create a High-Performance Work Team


Understand Customer Value


Develop Metrics and Measurement Systems


Link Work Operations


Level Demand of a Scrum Sprint


Simplify Work


Standardize Work


Apply Mistake-Proofing Methods


Balance the Flow of Work between Team Members


Manage Bottlenecks


Use Transfer Batches


Reduce Setup Time


Maintain System Availability


Implement a Pull Scheduling System


Software Development and Project Support


Development of System Specifications


Capturing Stakeholder Requirements


Use Cases


E-Commerce Example


Key Concepts of Efficient Software Design


Software Quality Assurance


Software Documentation


Configuration Management


Software Testing


Software Deployment and Distribution




Lean IT Applications in Manufacturing and Service Systems


Information Technology (IT) Applications in Lean Systems


Manufacturing Systems


Enterprise Resource Planning (ERP)




Capacity Requirements Planning (CRP)


Master Production Schedule (MPS)


Quick Response Manufacturing (QRM) Systems


Manufacturing Resource Planning (MRPII)


Manufacturing Automation Protocol (MAP)


Distribution Requirements Planning (DRP)


Warehouse Management System (WMS)


Advanced Shipping Notification (ASN)


Service Systems


Workflow Management (WM)


Enterprise Application Integration (EAI)


Business Activity Monitoring (BAM)


Business Intelligence (BI)


Business Process Modeling and Analysis (BMA)


Business Process Management (BPM)


Business Process Management Suite (BPMS)


Measuring and Improving Performance


IT Governance


Governmental and Industry Standards


Measuring and Improving Performance


Performance Metrics and Dashboards


Measuring Lean IT Project Teams


Measuring Software Creation and Deployment


Measuring the Software Testing Process


Measuring the Performance of Lean Systems


Mapping Project and Design Metrics


Measuring and Improving Performance


Lean IT Applications






Appendix: List of Figures and Tables




Each Chapter Starts With an "Overview" and Concludes With a  "Summary" and "Suggested Reading"


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