This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
Table of Contents
The National Health Service. Patient (customer) care. Communication. , ethics and medicine. Health and safety in a clinical environment. Practical reception skills in general practice. The hospital service. Private medicine. Forms, fees and finances in general practice. Using information technology. Medical terminology and clinical aspects. Primary health care services and social services. Audit, health economics and ensuring quality for the medical receptionist and secretary. Training and development. Complementary medicine. Appendix One: Further reading and reference books. Appendix Two: Hippocratic Oath. Appendix Three: Training programs. Appendix Four: Medical terminology. Appendix Five: Immunization schedules. Appendix Six: Incubation periods of some infectious diseases. Appendix Seven: Abbreviations of qualifying degrees and further qualifications. Appendix Eight: Useful addresses.