1st Edition
Members, Methods, and Measures Unlocking the Secrets of IT Leadership
Introduction: The Awkward Silence
Chapter 1 Brilliant at the Basics
Chapter 2 Feedback
Chapter 3 Recruiting and Hiring
Chapter 4 Onboarding
Chapter 5 Retention
Chapter 6 Managing Peers
Chapter 7 Managing Your Boss
Chapter 8 Managing Technical Talent
Chapter 9 Project Management
Chapter 10 Change Management
Chapter 11 Risk and Security
Chapter 12 Emerging Technology
Chapter 13 Measuring the Value of IT
Chapter 14 What Gets Measured
Chapter 15 Financial Measures
Chapter 16 Technical Measures
Chapter 17 Improving Measures
Epilogue - The Fourth M: Mastery
Back Matter
Biography
Thomas E. Armstrong is an IT executive specializing in business transformation, digital innovation, and enterprise architecture. With leadership roles spanning global firms like Deloitte, IBM, and PwC, he has helped top organizations streamline operations, enhance customer experiences, and drive strategic growth. Currently the Director of Strategy and Enterprise Architecture for the State of Connecticut, Tom also teaches IT at the graduate level. He holds degrees from Georgetown, Quinnipiac, and Fairfield University, along with certifications in cloud computing, IT service management, and enterprise architecture. When he’s not tackling complex IT challenges, Tom enjoys life in Connecticut with his golden retriever, Doug.
