1st Edition
Mentoring in Action A Guide to Success
1 Introduction
Julie Haddock-Millar, Chandana Sanyal and David Clutterbuck
2 Mentoring programme standards and accreditation
Chandana Sanyal, Julie Haddock-Millar and David Clutterbuck
3 The role of the mentoring programme manager
Julie Haddock-Millar, David Clutterbuck and Chandana Sanyal
4 Mentoring in the public and education sector (intra-organisational)
Julie Haddock-Millar and Chandana Sanyal
Case Study: Middlesex University Foundation Mentoring Programme
Shazia Mowlabuccus, Kim Rayment, Chandana Sanyal and Julie Haddock-Millar
The Norwegian Armed Forces' Mentoring Programme
Major and Senior Lecturer Christina Stokkeland and Dr. Christian Moldjord
A Semi-State Organisation Multi-Pillar Mentoring Programme Ireland
Dr. Kesiena Ebenade
5 Mentoring in the higher education context (inter-organisational)
Julie Haddock-Millar and Chandana Sanyal
British Accounting and Finance Association Research Mentoring Programme
Professor Joan Ballantine, Professor Elaine Harris, Associate Professor Orthodoxia Kyriacou
University of Luxembourg ADVANCE Mentoring Programme
Inês Crisóstomo
Flipping the Script: Reverse Mentoring in Higher Education
Tanya Watson, Mary Horgan, Aileen Waterman, and Ciara Heavin
6 Mentoring in the healthcare sector
Julie Haddock-Millar and Chandana Sanyal
The National Institute for Health and Care Research (NIHR) Mentoring Programme
Sarah Howarth
NHS Group Mentoring for Culture Change
Katy Hallett
Assisted Decision-Making Mentoring Programme
Aileen Colley and Cathy Cribben-Pearse
Supporting Early-Career Women Researchers: Lessons from a Global Mentorship Programme
Antoinette Oglethorpe
7 Mentoring and nonprofit organisations
Chandana Sanyal and Julie Haddock-Millar
Electricity Supply Board Ireland
Maria Travers
Thrive with Mentoring Programme
Shivangi Walke
Action for Children Reciprocal Mentoring Programme
Jane Hamilton
8 Mentoring and membership organisations
Chandana Sanyal and Julie Haddock-Millar
EMCC Romania MOZAIC Reciprocal Mentoring Programme
Vlad Dutescu
Mentoring for Success: A Deep Dive into Network Ireland's Peer-to-Peer Support Initiative
Anna Healy
Global Majority Mentoring Programme
Darren de Souza
Continuous Pilot Competency Development Through Mid-Fidelity Simulation and EMCC Global Professional Practice Framework-Aligned Coaching and Mentoring
Stuart Beech, Samantha Sloan and Lee Mahoney
9 Mentoring and business
Chandana Sanyal and Julie Haddock-Millar
Graduate Facilitated Group Mentoring at Tonkin + Taylor Group
Tammy Waite and Ariel Dannenbring
Examining the Impact of a Mentoring app on Employee Engagement, Productivity and Retention: A Qualitative Case Study
Aaron Taylor
German Automotive Talent Development Programme
Andrew MacKichan
Getinge Internal Mentoring Programmes
Justyna Marks
Generational Mentoring in Practice: The Case of the REVERSE Programme
Kasia Syrówka
10 Conclusions: the phases of the mentoring programme and key pillars for success
Julie Haddock-Millar, David Clutterbuck and Chandana Sanyal
Biography
Julie Haddock-Millar is an Associate Professor of Human Resource Management and Development at Middlesex University Business School, a Visiting Professor at the International University of Monaco, a chartered member of the Chartered Institute of Personnel and Development (CIPD) and a Senior Fellow of the Higher Education Academy (HEA). She is a European Mentoring and Coaching Council (EMCC) Global Accreditation Lead Assessor and Specialist Advisor. Julie is an EMCC Global EIA Master Practitioner Coach and Mentor; ITCA Master Practitioner Team Coach; IPMA Master Practitioner Programme Manager and EISA Supervisor.
David Clutterbuck is a pioneer of planned mentoring. He is a Special Ambassador for the EMCC, author or co-author of more than 70 books, Distinguished Fellow of The Conference Board, Co-Dean of the Global Team Coaching Institute and Practice Lead at Coaching and Mentoring International. He is a Special Advisor to the African Executive Coaching Council and lead coach/mentor for Ethical Coaching, a pioneering programme to develop mentoring capability in Ethiopia and other developing economies.
Chandana Sanyal is an Associate Professor of Human Resource Management and Development at Middlesex University and a Fellow Member of the Chartered Institute of Personnel and Development and Higher Education Academy. She is a European Mentoring and Coaching Council (EMCC) Global Accreditation Lead Assessor and Specialist Advisor. Chandana is an EMCC Global EIA Master Practitioner Coach and Mentor; ITCA Master Practitioner Team Coach; and EISA Supervisor.
"Mentoring in Action: A Guide to Success celebrates the evolution of global mentoring practices through 22 inspiring case studies. Edited by Dr. Julie Haddock-Millar, Prof. David Clutterbuck, and Dr. Chandana Sanyal, this book shines a spotlight on groundbreaking advancements in the professionalisation of mentoring programme practices. It highlights the pivotal role of the Mentoring Programme Manager and showcases new EMCC Global accreditation pathways created and implemented by Julie, David, Chandana, and colleagues. The book provides an array of mentoring frameworks, practical tools, invaluable insights, and gold-standard guidelines, empowering Programme Managers to elevate their mentoring practices to meet EMCC Global standards."
Dr Mary Hartog, Director Organisation and Leadership Practice, Middlesex University Business School
"I’m really excited to share how valuable Mentoring in Action: A Guide to Success is for anyone involved in mentoring, especially now, as mentoring programmes are just starting to take off in public organisations in many countries. The book does a fantastic job walking you through everything: from how mentoring has grown into a professional practice, to the role of programme managers, and all the way through real life stories across education, healthcare, business, and more. Each chapter offers fresh insights and practical advice that can really help us build strong, effective mentoring programmes.What I love most is how it shows the wide variety of mentoring styles and settings, plus the importance of having well-trained programme managers who can keep things running smoothly. Especially for us in Greece – just like many other countries - where mentoring is still quite new, this guide offers exactly the kind of support and inspiration we need. If you’re working in mentoring or thinking about starting a programme, this book is a great place to start. It’s like having a friendly expert by your side sharing lessons and ideas every step of the way. Dr. Julie Haddock-Millar, Prof. David Clutterbuck, and Dr. Chandana Sanyal thank you so much!"
Anna Fotini Paschidou, President of EMCC Greece, EMCC Global Lead Accreditation team Greece, EMCC Global Research Development Volunteer
"Mentoring in Practice: A Guide to Success is a powerful and timely contribution to the professionalisation of mentoring worldwide. As someone deeply immersed in mentoring, coaching, supervision and leadership development across sectors, I find this book to be not only a rich resource but also a call to elevate our standards, structures, and imagination in designing mentoring programmes. The 22 international case studies reflect the rich diversity and evolving complexity of mentoring across sectors. Grounded in EMCC Global’s standards, the book offers a toolkit for transformation, and a testament to the value of structure, reflection, and inclusion in mentoring. It reinforces the growing role of programme managers as strategic enablers, blending rigour with relational intelligence. Masterfully curated by Julie, David and Chandana, extraordinary professionals who genuinely embody the values, humility, and wisdom of true mentors, this book is not just a masterful guide for mentoring programmes, but also a living, breathing testament to the power of human connection, shared growth, and the transformative potential of mentoring.”
Irena Antolić, President of EMCC Croatia and EMCC Global Board Member; EMCC Global EIA Senior Practitioner Coach, Mentor; EMCC Global ESIA Supervisor
