Mobile Medicine Overcoming People, Culture, and Governance
No topic in healthcare technology is more urgent and yet more elusive to date than mobile computing in medicine. It adheres to no boundaries, stagnates in silos, and demands not just the attention of dedicated professionals, but also teams of teams.
Table of Contents
Foreword By Ed Marx author of best-selling books Healthcare Digital Transformation & Voices of Innovation
Dedication By Sherri Douville
Preface By Sherri Douville
Acknowledgments: By Sherri Douville, CEO & Board Member, Medigram Inc.
About Section Editor
About Contributing Authors
Introduction By Sherri Douville
Section 1: Where We’ve Been With Mobile in Medicine & What To Look Forward to
Chapter 1: Why Mobile is Missing in Medicine and Where to Start by Jeff Bargmann, Medigram
Chapter 2: Wearable Technology & Robotics for a Mobile World By William Harding, Medtronic Dr. Neil Petroff, Tarleton State University, Brittany Partridge, UCSD Health
Section 2: Enabling Organizational Effectiveness
Chapter 3: I Can Love My Leaders (ICLML): Driving Innovation Through Culture, Leadership, Management, and Learning by Sherri Douville, Medigram Inc. Wim Roelandts, Medigram Inc. and Karen Jaw-Madson, Co. –Design of Work Experience
Chapter 4: Driving Value from Technical Innovation --Dramatic Change Management Skills and Leadership at All Levels Is Required By Brittany Partridge, UCSD Health
Chapter 5: Management & Leadership Distinctions Required at Stages of Maturity in an EHR/EMR Adoption Model Context by Mitch Parker IU Health & Brittany Partridge, UCSD Health
Chapter 6: Physician Culture and the Adoption of Mobile Medicine, By Doctors. Art Douville, Medigram & Brian McBeth, Santa Clara County Health System
Section 3: Driving Regulatory & Compliance Success
Chapter 7: The Importance of Trust by Peter McLaughlin, Prince Lobel
Chapter 8: Getting the Most out of your Counsel When Implementing a Mobile Computing Strategy, including thorny issues like Privacy, Reimbursement, and Standard of Care By Lucia Savage, Omada Health & Peter McLaughlin, Prince Lobel
Section 4: Managing risks to success
Chapter 9: Managing Implementation Risk for Successful Mobile Medicine By Eric Svetcov, Medigram, Allison Taylor, Thought Marketing LLC and Matt Perez
Chapter 10: Recognizing Cybersecurity Threats in Healthcare Settings for Effective Risk Management by Allison J. Taylor, Thought Marketing LLC
Chapter 11: Risk Considerations for Mobile Device Implementations by Mitch Parker, IU Health
Chapter 12: Security in Motion: Protecting Devices and Data on the Move By Jeff Klaben, Santa Clara University
Section 5: Aspirational to Operational: Rapidly Upgrade People Skills
Chapter 13: Personality Intelligence and Communication Communicating Trust through Relatability and Personality Intelligence, Conversations with Key Stakeholders by Anthony Lee, Heroic Voice Academy and Mamie Lamley, Heroic Voice Academy
Chapter 14: Cultivating Belonging & Creating Access a Chapter on Diversity, Equity & Inclusion by Asha S. Collins, PhD & Kate Liebelt
Section 6: Envision Your Organization’s Mobile Tech Enabled Future
Chapter 15: Evidence-based Leadership Practices that Accelerate Transformation By Shreya Sarkar-Barney, Human Capital Growth, Alec Levenson, Center for Effective Organizations (CEO), Marshall School of Business, University of Southern California, Jennifer Deal, Center for Effective Organizations (CEO), Marshall School of Business, University of Southern California and Kristine Dery, Massachusetts Institute of Technology, Center for Information Systems Research
Chapter 16: TIPPSS for Facilitating Connected Healthcare Interoperability
By Ken Fuchs, Draeger Medical Systems, Inc., William Harding, Medtronic, Florence Hudson, FD Hint, LLC, Mitch Parker, IU Health
"The healthcare industry is undergoing a transformation of exponential change and opportunity that bears daunting challenges. To incorporate groundbreaking technologies, we as leaders are building our people, skills, cultures, and leadership to capitalize on and refine those technologies to address the urgent needs of today and tomorrow. This timely work is written by a world-class multi-disciplinary team in Healthcare IT, medicine, and business. This breadth and collaboration is what's required to deliver this very timely cross-functional discussion and fantastic action planning resource. This book is required reading for any organization looking to lead the next wave of healthcare technology to improve care quality, patient safety, and clinician satisfaction to help us save more lives and keep people healthy across the entire care continuum."
Chief Information Officer for Dell Medical School and UT Health Austin &
Co-Chair for the U.S. Department of Health and Human Services’ Federal Health IT Advisory Committee
"New technologies can improve healthcare, but not without improved leadership and organization. The authors of Mobile Medicine: Overcoming People, Culture & Governance, a multi-disciplinary team of practitioners and users of Health IT together with researchers make a significant contribution by applying lessons from the latest technology challenges: mobility, privacy, and security that can best be addressed by developing the kind of learning organization and leadership my colleagues and I describe in our book Transforming Health Care Leadership, A Systems Guide to Improve Patient Care, Decrease Costs, and Improve Population Health."
Michael Maccoby, PhD
President, The Maccoby Group, Washington D.C.
"This outstanding book is a rich resource that will enable many leaders to initiate and structure those difficult cross functional collaborations. This is necessary to get value out of and through new technologies including mobile. In my own personal passion to improve and further the healthcare industry through ongoing education efforts, I welcome this book to greatly catalyze these efforts."
Publisher, Founder of Becker's Healthcare & Partner at McGuireWoods LLP.
"The will has always been there to continue to enable our clinical staff and deliver for patients through ongoing modernization of our use of technology. With the pandemic, the need to deploy mobile solutions became undeniable. As an executive who has been working to solve the gaps for this over many years, I'm thrilled that this book, Mobile Medicine lays out most of the challenges with solutions in a highly detailed and practical way so that any health system leadership team could have concrete discussions and develop useful plans to operationalize leading edge technology to improve the performance of our health systems."
SVP and CFO at Northwestern Memorial Healthcare
"Due to the international focus of my work, mobility has always seemed essential to making medical care more efficient. Because of the pandemic, we now know the value of mobile computing in medicine here in the U.S. as well. The domain experts and researchers, coauthors of Mobile Medicine: Overcoming People, Culture, and Governance provide an incredible resource to all organizations that intend to make a real impact by implementing leading edge technologies, including mobile."
Anurag Mairal, PhD
Director, Global Outreach Programs, Stanford Byers Center for Biodesign
Lead Faculty, Technology Innovation and Impact, Center for Innovation in Global Health
Adjunct Professor, Stanford School of Medicine
Executive Vice President, Orbees Medical
"Healthcare has struggled to implement new software and digital technologies and there is great frustration that the digital revolution in healthcare has not followed the same trajectory as it has in other industries. This book helps the reader to understand what makes the healthcare environment fundamentally different with discussions on how to address many of these barriers. Understanding these differences and how to address them is the difference between a shining promise that fails and a solid solution that revolutionizes care. Should be required understanding for those that want to create new healthcare technologies, to implement new technologies, or to invest in new healthcare technologies."
Joshua Tamayo-Sarver, MD, PhD, FACEP
Vice President of Innovation at Vituity & Inflect Health
"To transform healthcare, we need to be able to strategically partner with experts from multiple domains. Mobile Medicine masterfully brings together leading researchers and industry insiders, who together, provide valuable insights on how to drive ongoing change."
Professor at Harvard Business School & Author of Edge: Turning Adversity into Advantage
"Every passionate leader needs to identify and build an ecosystem of multi-disciplinary and multi-functional expertise around them to turn their vision into reality. The expert, industry insiders and research scientists, co-authors of Mobile Medicine: Overcoming People, Culture, & Governance provide a compass on how to go about doing just that. Take your innovation plans from aspirational to operational by leveraging a lot of the heavy lifting done for you and provided in this book."
Dr. Shafiq Rab
Serial Healthcare CIO
"Through my work and passion for developing business leaders through leading edge business education, this book's coauthor team is an incredible example of the kind of multi-disciplinary and cross functional teams that are needed to lead through today's challenges. With the pandemic leaving an indelible mark on our collective psyche, many professionals and graduate students will be interested in learning from those doing the real work of innovation in healthcare. For that, I highly recommend this book for those business leaders who have a passion for improving healthcare and making an impact not just in the industry, but on humanity."
President and CEO at AACSB International
"There are so many great ideas to help digitize healthcare. What's needed beyond bright ideas is a practical understanding of what must be done to deliver results to patients, their families, and clinicians. This requires much more than cool UI or UX, this demands that we understand the risks and as technologists and leaders, we have to take responsibility for the challenges and lead to help solve them. To help guide you, leverage the insights from the key, multiple disciplines of this world-class team of co-authors and researchers who wrote this book, Mobile Medicine: Overcoming People, Culture, & Governance."
Founder & CEO Damo Consulting
Co-author of Healthcare Digital Transformation and The Big Unlock
"As a member of the board of directors with technology background at several public companies and member of an extended family with many loved ones who are in the medical field, I fully understand that groundbreaking technologies are often difficult to deploy, particularly for the medical industry. I'm excited for the potential of this book to provide meaningful insight and practical guidance to all partners looking to make a real impact."
Retired Texas Instruments Senior Fellow, Board Director at CREE-WolfSpeed, National Instruments, Ballard Power Systems, Atomera, and Medigram
"As a veteran Silicon Valley tech executive passionate about the success of the customer and interested in medicine, this book is a great resource for me in my role as an advisor and board member to early stage tech companies. Every vertical presents a different set of challenges as a different kind of sport, if you will and this book provides an insider's view of the landscape. The diversity of disciplines and functions, all essential in medical technology would be hard to find anywhere else other than this book, Mobile Medicine: Overcoming People, Culture, and Governance."
Chief Customer Experience Officer, Pure Storage
"The pandemic has accelerated many technology trends in medicine and has both highlighted and heightened the need for mobile computing solutions. Doing this well requires a new level of collaboration across many disciplines and functions. This book provides a great roadmap for how to think about implementing leading edge solutions with mobile computing at its core"
Founder & CEO Coleman Consulting
Seasoned Health System Board Director
"As a seasoned finance, tax, and advisory board leader, I've focused on the technology sector throughout my career. Though having an extended family full of clinicians and empathy for their incredible experiences, I'm now focusing my skills and experience to help enable transformational technologies to make an impact on patients and clinicians. This book, coauthored by industry insiders and top researchers provides incredible, practical context to move forward and make a difference in medicine through technology."
Tax Partner, Armanino LLP
"Universally we all agree that now is the time to transform healthcare with technology, however the healthcare industry in the United States has unique characteristics and barriers that can make it difficult to deploy innovative technologies. As a former wireless and electrical engineer and now patent attorney, working with numerous connected/digital health companies, this book is an excellent resource to further understand how to solve deployment, implementation, and adoption challenges unique to medicine. While challenging, the rewards are worthwhile; the industry leaders, insiders, and researchers, all coauthors of Mobile Medicine: Overcoming People, Culture, & Governance show us the roadmap."
Partner, Procopio, Cory, Hargreaves & Savitch LLP