New Directions in Reference

Description

Design and deliver traditional reference services in new and innovative ways Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference services in a wide range of settings. The... Read more

Design and deliver traditional reference services in new and innovative ways

Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference services in a wide range of settings. The book’s contributors relate first-hand experiences in libraries large and small, public and academic, and urban and rural dealing with a variety of changes, including virtual reference, music reference, self-service interlibrary loan, e-mail reference, and copyright law.

Change isn’t new to libraries but the accelerated pace of change is. Traditional lines that have existed between library departments have been erased and traditional notions about general and specialized reference services have been reconsidered. New Directions in Reference documents how librarians are re-thinking their roles and responsibilities to keep pace with the ongoing process of evolution that borders on revolution.

New Directions in Reference examines:

the skills needed to manage and evaluate virtual reference services
the basics of modern copyright law and the Digital Millennium Copyright Act (DMCA)
the changes in users, sources, and modes of access in music reference services
the use of interlibrary loan management software that allows patrons to request, track, and renew borrowed materials online
the “Ask-A-Librarian” e-mail reference service
the Government Printing Office and government information online
and much more!

New Directions in Reference also includes case studies involving the new Martin Luther King Jr. Library in San Jose, California, and the impact of Personal Digital Assistants (PDAs) in providing references services for medical libraries. This important book is an essential professional resource for public, academic, and special librarians, especially those providing reference services.

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Introduction (Byron Anderson and Paul T. Webb)
NEW ROLES FOR LIBRARIANS
Virtual Reference: A Reference Question Is a Reference Question…Or Is Virtual Reference a New Reality? New Career Opportunities for Librarians (Mary-Carol Lindbloom, Anna Yackle, Skip Burhans, Tom Peters, and Lori Bell)
Evolving Reference, Changing Culture: The Dr. Martin Luther King Jr. Library and Reference Challenges Ahead (Harry Meserve)
Current Issues in Music Reference (Michael Duffy IV)
A Primer on Copyright Law and the DMCA (Byron Anderson)
IMPACT OF TECHNOLOGY
Self-Service Interlibrary Loan: A Primer for Reference Staff (Roberta Burk)
From Novelty to Necessity: Impact of the PDA Experience on Medical Libraries (Peg Burnett and Jo Dorsch)
E-Mail Reference Evaluation: Using the Results of a Satisfaction Survey (Leanne M. VandeCreek)
ISSUES IN LIBRARY SERVICES
How the GPO Got Its Groove Back: Government Printing Office and Government Information
Reference Services in Rural Libraries (Amanda E. Standerfer)
Index
Reference Notes Include

Author(s)

Biography

Bryon D. Anderson, Paul I Webb

New Directions in Reference

Description

Table of Contents

Author(s)

Biography

SOCIAL NETWORKS

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