Enabling management to verify that processes are being performed correctly and in an efficient manner, standardized work provides limitless opportunities for process improvements. So much so, that it has become a vital component of improvement efforts in Lean enterprise systems.
New Horizons in Standardized Work: Techniques for Manufacturing and Business Process Improvement is an all-inclusive guide to applying standardized work principles to virtually any business in any industry. It facilitates a fundamental understanding of standardized work principles and the logic behind their development, so readers can successfully extend and adapt them to their own work situation. It also:
- Supplies an accessible introduction to standardized work, from a cyclic perspective
- Explains how to instill and maintain quality in work processes right from the get go
- Provides the foundational basis required to apply standardized work concepts to a wide range of work situations
- Includes several appendices with helpful tips and problem-solving tools
In a step-by-step format, this book discusses the relationship of the work period and the takt time, as well as the importance of the three main worker interface levels in job design. It includes an array of examples that demonstrate how the concepts discussed can be applied across a range of industries—including health care, construction, business processes, and food services.
Table of Contents
What is Standardized Work?
A Foundation for Stability
The Best Method at the Moment
A Basis for Improvement
How do we get Standardized Work?
The Required Components for Standardized Work
Types of Standardized Work
Making Observations and Formulating New Questions
How to Break Down Work Element Observations for Standardized Work
Establishing Work Element Standards & Graphical Notations
Methods for Work Element Data
Evaluation of the Data
The Importance of Observing the True Situation
Learning to See Below the Surface
Cyclic Standardized Work
The Effects of Variation
How to Document Standardized Work: The Standardized Work Chart
Tools for Standardized Work: The Work-Combination Table
The Importance of Geographic Relationship
Making the Problems Visible
Long-Cycle Standardized Work
Applying Standardized Work Principles to Long-Cycle Applications
The Concept of Parallel Work Steps
Other Cyclic Standardized Work Issues
The Concept of Takt
Looking for Other Ways to Express the Concept of Takt
Job Design for the Worker : Understanding the Levels of Interfacing
Decoupling-When is Protection from Interruption Needed?
Protection Expressed by Units of Time
Effects of Coupled Jobs
Using the Interface Levels for Design of Good Standardized Work
Striking a Balance: Man and Machine
Some New Rules and Some New Tools
Noncyclic Standardized Work
Parallel Work Steps or Tasks on Demand
Workers on Patrol
Merging Takt Time and the Work Period
Assisting the Worker: Standardized Work Drives Equipment Needs
Assisting the Worker: Tools for Complex or Infrequent Tasks
Applying Standardized Work to Transactional Processes
Tim Martin has more than 30 years manufacturing engineering experience in the electrical and electronics industries where he designed systems and equipment. Tim has recently transitioned from manufacturing to healthcare. He holds a BSEET from Purdue University and a MSM from Indiana Wesleyan University.
Jeff Bell has over 25 years in the aviation manufacturing and automotive electronics manufacturing sectors where he designed numerous manufacturing systems using standardized work as a basis. He holds a BSIE from Kettering University and a MSIE Purdue University.
By going through the process of creating standardized work that Tim and Jeff have outlined in this book, you can go from having process knowledge that is only held by two or three people, to being able to post the correct standard work for doing the work every day. ... There can be no doubt that standardized work is a base for a solid Lean enterprise system. To continually improve your operating systems, there has to be a base to begin, and standardized work is that base.
—Rick Harris, President, Harris Lean Systems
Tim Martin and Jeff Bell have assembled all of the process and accompanying details of how to build standard work, so that anyone in any field can learn and apply them. While learning by doing is a must to develop the skills of developing excellent standard work, New Horizons in Standardized Work gives you the baseline (and an abundance of supporting details) to follow to successfully become skilled at standard work and continuous improvement.
—Jim Huntzinger, President, Lean Frontiers