New Media in Times of Crisis provides an interdisciplinary look at research focused around how people organize in times of crisis. This book is grounded in the practices of first responders, crisis communicators, people experiencing tragic events, and communities who organize on- and off-line to make sense of their experiences. The collection of chapters advances our knowledge in crisis, disaster, and emergency communication in an era where a host of new media is available at peoples’ fingertips. The authors draw upon a wide range of theories and frameworks with the goal of establishing new directions for research and practice.
Readers will walk away with behind-the-scenes insights into how firefighters handle close calls, emergency response teams coordinate, crisis communicators adapt to changing technologies, and people converge online during times of high uncertainty. Chapters reveal the latest evacuation practices, workplace safety challenges, crisis social media usage, and strategies for understanding emergency alerts on U.S. mobile phones. Finally, we look at community resilience, and what happens when organizations form during a disaster and then become dormant. Together, this book illustrates how organizing during times of crisis is happening today, and it plants seeds for how to study these phenomena in an ever-changing world.
Section 1: Focusing on Crisis Responders
1. Organizational Crisis Communication in the Age of Social Media: Weaving a Practitioner
2. This is Getting Bad: Embodied Sensemaking About Hazards When Business-as-Usual
3. The Cultivation of Shared Resources for Crisis Response in Multiteam Systems
Section 2: How individuals Seek, Share, and Get Messages
4. Identifying Communicative Processes Influencing Risk Information Seeking at Work
5. Trouble at 30,000 Feet: Twitter Response to United Airlines’ PR Crises
6. Mobile Crisis Communication: Temporality, Rhetoric, and the Case of Wireless Emergency Alerts
7. Transportation Network Issues in Evacuations
Section 3: Opportunities for New Forms of Organizing During Times of Crisis
8. Community Resilience and Social Media: A Primer on Opportunities to Foster Collective
9. Site-Seeing in Disaster: Revisiting Online Social Convergence a Decade Later
10. Dormant Disaster Organizing and the Role of Social Media
11. Conclusions & Future Interdisciplinary Opportunities
This series brings together groups of emerging scholars to tackle important interdisciplinary themes that demand new scholarly attention and reach broadly across the communication field’s existing courses. Each volume stakes out a key area, presents original findings, and considers the long-range implications of its "new agenda."