New Public Management and Service Delivery in Africa

1. New Public Management in Africa: Theories and Practice
Mackfallen G Anasel, Idda L Swai and Albertjan Tollenaar

THEME ONE: THE RELATIONSHIP BETWEEN GOVERNMENT AND SERVICE PROVIDERS

2.New Public Management Reforms in Tanzania: Quo Vadis?
Ramadhani Marijani

3.Optimisation of Corporate Governance Models Reforms for Service Delivery and Financial Performance in Local Government Institutions
Phetole Emanuel Ramatsoma

4. Adoption of Total Quality Management Towards New Public Management and Service Delivery in Africa: Literature Review Approach
Paisteras Ilomo & Justine N. Mbukwa

5.Total Quality Management Approach: Stakeholder Perspectives on Quality Service in the Sub-Saharan Africa
Gloria Chengula, Mary J. Shoshiwa , Theodora D. Shija Felichesmi S. Lyakurwa

6.Improving Operational Performance of Healthcare Services Through Total Quality Management in Developing Countries: Analysis of Mediation Role of Knowledge Management Using Uganda’s Private Hospitals
Warren Tibesigwa
Juma James Masele
Gerald Bernard Magova

7. Mediating Role of Internal Marketing Practices on Customer-Centric Culture. A case of higher learning education institutions in Tanzania
Francis Moses, Ambali Kitalima, and Zakeyo Lusohoka

8.Public Service Reforms in Health Financing System in Tanzania: The Role of Public-Private Partnership Scheme.
Eliaza Mkuna, Felician Andrew Kitole & Godfrey Kacholi

9.Decentralization of Health Information Systems and its Efficiency in Public Hospitals in Tanzania
Felician Andrew Kitole, Eliaza Mkuna & Robert Lihawa

10. Revisiting the Relationship between the Quality of Maternal Health Services and Home Delivery in Tanzania
Willy Maliganya, Gideon Bulengela and Lwidiko Badi

11.Leveraging Foreign Direct Investment and Remittance for Local Healthcare Resources Mobilisation in Developing Countries: Opportunities and Challenges
Harold M.L Utouh & Felician Andrew Kitole

12.The Tale of Minibus Taxis in South Africa and Bodaboda in Tanzania: Institutional Intricacies
Oscar W. Tefurukwa and Denis Kamugisha

THEME TWO: THE INTERNAL GOVERNMENTAL STRUCTURE IN NEW PUBLIC MANAGEMENT

13. Parliamentary oversight and accountable service delivery: A Case of Uganda
Denis Musinguzi and Maximillian Komakech

14.Integrating Ethics in Zimbabwe’s Local Government Human Resource Management Practice: A Conceptual Review
Carlo-Marcel Dube, Edson Paul Mutema, Leon Poshai and Julianos Masimba

15. Reforms Towards Ethical Leadership for Effective Public Service Delivery in Tanzania: Perspectives from the Local Government Authorities
Willy Maliganya and Fabian Mahundu

16. The influence of the E-government in the transformation of Service Delivery in Africa.
Joseph O. Obosi

17. The Role of E-Government in Public Sector Employee Productivity and Organizational Performance
Bolarinwa Godwin Ankwai & Nanji Rimdan Umoh

18.Customized Education and Training for Responsive Human Capital Development in East Africa: The Case of Kenya and Rwanda
Benjamin Bizimana, Norbert Ogeta, and John Aluko Orodho

19. Human Resource Strategies on Execution of Business Strategies in Tanzania's Higher Learning Institutions
Venance Shillingi & Eliza Mwakasangula

20. Public Sector Reforms in Africa: Revisiting the Employee Motivation Question
Nanji Rimdan Umoh

21. The Records, Archives and Information Communication Technologies Management in the Tanzanian Public Service: Integrated or Different?
Montanus C.Milanzi, Elisha Enos, Jummanne James, Mackfallen G. Anasel & Idda Lyatonga Swai

THEME THREE: ACCESS TO SERVICES

22.Co-Production and New Public Management in Africa: Reframing Community Health Service Delivery in Tanzania
Mackfallen G. Anasel & Idda L. Swai

23. Rethinking Primary Healthcare Financing through Digital Financial Innovations under New Public Management Reforms
Mackfallen G. Anasel, Syabo Mwaisegela, Idda Lyatonga Swai & Godfrey Kacholi

24. Women in University Leadership: A New Paradigm for Improving Public Governance and Service Delivery in Africa
Elias Adolf Tarimo & Idda Lyatonga Swai

25. The Role of Community Participation in the Reallocation and operationalisation of primary healthcare facilities in Tanzania
Jennifer Kasanda Sesabo & Felician Andrew Kitole

26. The Role of Inclusive Education Policy and Practice on Accessibility of Education to Learners with Special Education Needs in Tanzania
Perpetua J Kalimasi

27. Women’s Involvement in Higher Learning Institutions Decision Making Positions in Tanzania
Elizabeth Lulu Genda

28. Emerging Insights and Lessons Learned from the NPM Implementation in Public Services in Africa
Idda Lyatonga Swai & Mackfallen G. Anasel

Biography

Mackfallen G. Anasel is an Associate Professor and Researcher in the Department of Health Systems Management, School of Public Administration and Management at Mzumbe University, Tanzania. He is an accomplished scholar and specialist in reproductive and child health, as well as an expert in monitoring and evaluation. His academic contributions span health systems, governance, and evidence-based policy reforms in Africa.

Idda Lyatonga Swai is an Associate Professor of governance and Researcher in the Department of Local Governance and Management Studies, and Dean of the School of Public Administration and Management at Mzumbe University, Tanzania. She has over 18 years of experience in teaching, conducting both long and short professional courses, and has authored widely in the areas of governance, leadership, and gender.

Albertjan Tollenaar is a Professor of Empirical Legal Studies and Local Governance in the Department of Administrative Law and Public Administration, and the Director of the Groningen Graduate School of Law at the University of Groningen, the Netherlands. He has extensive international research experience and has collaborated on projects across different countries, including Tanzania. His scholarly work focuses on public administration, law, and political science.