New computer and communications technologies have acted as the catalyst for a revolution in the way goods are produced and services delivered, leading to profound changes in the way work is organized and the way jobs are designed. This important book examines the nature, setting and impact of new technologies on work, organization and management.
Conventional debates about new technology often invoke optimistic visions of enhanced democracy, rising skills and economic abundance; others predict darker scenarios such as the destruction of jobs through labour-eliminating devices. This book proposes an alternative perspective, arguing that technology can be powerful, but in and of itself has no independent causal powers. It considers the impact of new technologies on manufacturing, clerical, administrative and call centre employment, in both managerial and professional arenas, and introduces the growing phenomena of telework. The book also assesses the important political and economic forces that restrict or facilitate the flow of new technologies on national and global levels.
New Technology @ Work is an illuminating and thought-provoking text that will prove invaluable to all serious students of business, management and technology.
1. Technological Change at Work in the Twenty-First Century 2. New Technologies and New Patterns of Institutional Relationships in the Global Economy 3. The Evolution and Development of National Technological Systems 4. Organizational Change: The Macro Context of Technological Development and its Impact on Work Organization and Job Design 5. The Impact of New Technology on Labour Markets: Employment and Unemployment 6. Manufacturing Management: The Integration of Technical and Organizational Systems 7. New Information-Communication Technologies and the Future Organization of Managerial and Professional Work 8. Technological Innovation and Clerical Work: Call-Centres and the Reorganization of Clerical and Administrative Employment 9. New Forms of Work Organization and the Technological Revolution: Distributed Work Arrangements and Telework 10. Accommodation and Conflict in the New High Technology Workplace: Management and Labour in the Organization of the Future