1st Edition
Office Lean Understanding and Implementing Flow in a Professional and Administrative Environment
Introduction: We Don’t Make Widgets
PART I GRASPING THE SITUATION
1 The Legacy of Industrial Management
2 Two Types of Efficiency
3 Changing the System
PART II DESIGNING FOR FLOW
4 Understanding Flow
5 Busy Does Not Mean Productive
6 Design Principle I: Continuity
7 An Accounting Story
8 Design Principle II: Balance
9 Creating Balance
10 The CapCell Experiment
11 The Seven Gates of Hell
PART III THINKING BEYOND FLOW
12 Prerequisites to Problem Solving
13 Start with Standards
14 Using Standards to Create Flow
15 Lean Thinking and the Digital Age
16 Automation and Imbalance
17 Lean Leadership and Strategy
Conclusion: Work Is a Human System
Appendix: Value Stream, System, and Process: Understanding Three Fundamental Terms
Biography
Ken Eakin is a Senior Advisor, Operational Excellence at Export Development Canada (EDC), a government-owned financial services company that runs on commercial principles. Based in Ottawa, Ken has been a Lean coach to EDC leaders at all levels, including senior executives, in the areas of Financing, Insurance, Corporate Finance, IT and Corporate Services of EDC. Prior to working at EDC, he worked as a Process Improvement Manager in the container shipping industry in Toronto, where he earned his certification as a Lean Six Sigma Black Belt. He holds an MA in Cinema Studies from the University of Wisconsin-Madison, and an MBA from the Rotman School of Business at the University of Toronto.
