On-Scene Guide for Crisis Negotiators: 2nd Edition (Paperback) book cover

On-Scene Guide for Crisis Negotiators

2nd Edition

By Frederick J. Lanceley

CRC Press

288 pages | 15 B/W Illus.

Purchasing Options:$ = USD
Paperback: 9780849314414
pub: 2003-06-13
Hardback: 9781138415867
pub: 2017-07-27
eBook (VitalSource) : 9780429247873
pub: 2017-07-27
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According to author Frederick J. Lanceley—one of the world's foremost crisis negotiation authorities—negotiators must train and train regularly. For just as the legal field constantly evolves, so does the field of crisis negotiation.

The new edition of On-Scene Guide for Crisis Negotiators reflects this fact. A bestseller in its first edition, this book offers practical advice with regard to the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. Two new chapters in the second edition cover negotiation with people under the influence of drugs or alcohol and how first responders can contain a situation until a negotiator can arrive.

With a suicide intervention flow chart, a checklist for investigators assisting negotiators, and an on-scene guide for crisis negotiators, this indispensable book provides the tools you need to conduct successful negotiations and "make nothing happen."


Praise for Frederick Lanceley:

"The negotiation went as if Fred had scripted it!"

-Walter Yeomans, Police Department, Edgewater, Florida

"I did exactly what Fred told me to do and it turned out exactly like he said it would."

-Jim Duffy, FBI

"I still carry your On Scene Guide to calls."

-G.R. Day, Dauphin County Crisis Response Team

"In fact, last month we had a call-out where a man had a gun and a 5 gal can of gas threatening to kill himself. I sent your book out to the scene with special instructions for the negotiators to review the suicide flow chart you provided… we got him out without incident. Thanks again."

-Captain Don Furu, Pocatello Police Department, Pocatello, Idaho

Table of Contents

The Problem in Perspective

Crisis Negotiators Now Respond to a Variety of Situations



Kidnapping - Unknown Location

Kidnapping - Known Location


Profiling Sieges

Details on Siege Types and Characteristics

Crisis Intervention


The Crisis State

Crisis Characteristics

Crisis Intervention

The Purposes of Crisis Intervention

Active Listening

Active Listening Assumptions

Active Listening Concepts

Active Listening Skills

Suicide Intervention

Hostage Negotiators and Suicide Intervention

Fluctuation in Suicide Rate

Means of Suicide

Suicide Clues

Determining Suicidal Intent

Potential High Risk Indicators

Strange Stories and the Role of Fate

Suicide as a Problem-Solving Option

Taking Others "With" Them

Communicating Suicidal Intent

Basic Concepts for Crisis Negotiators

The Elderly and Suicide

Determine Motivation



Vindictive Good-Byes

Self-Loathing and Painful Deaths


Action Criteria


Possible Barricade Outcomes if a Tactical Entry is Made

Why Tactical Action is Taken

Other Reasons Tactical Action is Taken

Indicators of Progress in Suicide Situations

When to Call a "Time Out" in Suicide Situations

Exposed Face-to-Face in Suicide Situations

Crisis Intervention Techniques

Negotiator Qualities

Hostage Negotiation


Courses of Action



What is Negotiable and What is Not?

Suggested Negotiator Introduction

Common Means of Communication

The Role of Time

How to Stall for Time

Concerns that Arise with the Passage of Time



Subject's Needs

Communication Recommendations

Double-check all Intelligence

Non-Response Situations

Hostage Injuries

The Stockholm Syndrome

Negotiator's Relationship to the Hostages and Victims

Medical Problems in High Stress Situations

Common Subject Weaknesses

Telephone Negotiation Techniques

Tape Recording the Negotiation

Exposed Face-to-Face Considerations

Manipulation of Anxiety

Potential Problem Words and Phrases

Indicators of Negotiator Progress

Potential Problem Areas with the Media

Use of Third Party Intermediaries

The "Boss" as Negotiator

Crisis Negotiation Team

Supplies/Equipment for Ready Kit

The Tactical Role of the Negotiator

Situation Boards

Negotiating the Non-Negotiable Situation

The Surrender

Before Deviating from Guidelines

The Effects of Negotiating on Negotiators

Abnormal Psychology for Crisis Negotiators


Antisocial Personality Disorder

Borderline Personality Disorder


Major Depressive Episode

First Responder Dialogue and Actions

Rationale behind First Responder Dialogue and Actions

First and Foremost

First Actions

Witnesses and Other Innocent Persons

Initial Contact With the Subject

The Officer's First Few Statements

During the Initial Contact


Continually Reassure Him

Issues to Avoid



Dealing With Demands

Dealing With Deadlines

Minimizing the Damage

Discussing Issues

If there are Victims or Hostages

It Looks Like a Suicide


Drugs, Alcohol and the Negotiation Process

Purpose or Reason for Taking Drugs

The Pattern of Drug Abuse

Common Drug Abuse Patterns

The Pattern of Use Includes

The Classification of Drugs

The Criteria for Drug Groups

Drug Groups

Drug Schedules

Sources of Information Regarding a Subject's Drug/Alcohol Use

Information of Importance to the Negotiator

The Negotiator Should Also Determine

General Negotiation Guidelines

Usage Categories








Suicide Intervention Flow Chart

Interview Guide for Investigators

Overview Active Listening Techniques

The Continuing Need for Training

The Dangers of Manipulating Anxiety Levels

The Negotiation Effort

The Troubled State of Crisis Management

A Negotiator's View of the Incident at Ruby Ridge

Subject Categories

BISAC Subject Codes/Headings:
LAW / Forensic Science
MEDICAL / Psychiatry / General
SOCIAL SCIENCE / Disasters & Disaster Relief