One Team on All Levels
Stories from Toyota Team Members, Second Edition
Preview
Book Description
Written by actual Toyota team members, One Team on All Levels: Stories from Toyota Team Members, Second Edition is not another technical explanation of the Toyota Production System (TPS). Rather, it illustrates the culture it creates. The stories, told by employees from various levels of the organization, illustrate how Toyota’s presence in Kentucky has transformed the professional and personal lives of those who worked for the company.
- Demonstrates the culture created by the Toyota Production System
- Examines how the TPS principles and precepts serve as models for servant leadership
- Presents valuable insights from a wide range of Toyota team members—from hourly to management-level
- Shows how Toyota partnered with the city of Georgetown and its community
Supplying a first-hand look at the principles that have transformed Toyota into one of the leading manufacturers in the world, the book includes chapters that address how this manufacturing giant was able to survive and improve in the midst of a down economy and recent recalls. The real-life stories supply an unprecedented look at how the Toyota precepts and the fourteen Toyota Way principles can help you improve morale, avoid layoffs, and create a culture of continuous improvement within your organization.
Table of Contents
Our History
Kosai, Shizuoka, Japan, 1867
Georgetown, Kentucky, 1985
Georgetown, Kentucky, January 2009: The Recession and Downturn of the Auto Industry
Washington, D.C., February 2010
Our Beginning: Team Members Who Began the Success Story
Karen Wells: Assistant Manager
Keith Royse: Group Leader
Tony Hendrichs: Group Leader
My Story as a Military Team Member at Toyota
Audie Alford: Group Leader
Doug Omohundro: Assistant Manager, Conveyance
Toyota … "What a Feeling"
Lowry Gillis: Team Leader
David Craig: Assembly 1 Safety Team and Proud of It!!!
Avery Bussell: Group Leader, Assembly 1
Our Motivation: Stories of Appreciation and Dedication
Shannon Conder: Team Member, TMMI Assembly Conveyance
Bryan Litteral: Team Leader
Jeff Hill: Team Leader
Katrina Bevins: Team Member
David Farmer: Associate Staff
Rick Corbin: Group Leader, Body Weld 1 CCR
David Eads: Team Leader
Our Inspiration: Stories of Support and Triumph
Larry McRae: Team Leader
Matt Lucas: Team Member
Brent Pennington: Team Member
Nick Ousley: Team Member
Greg Richards: Team Member
David Soard: Team Leader
Kathy Walker Taulbee: Team Member
Our Determination: Stories of Kaizen
Brian McElroy: Team Leader
Communication
Doug Collins: Team Leader, Body Weld 1
David Foster: Team Member
Mike Perkins: Dave Foster’s Group Leader
Ron Kristoff: Team Leader, KGPC Trainer
Transition to Toyota
Blair Perkins: Engineering Specialist, Assembly
Our Thinking Minds: Stories of Quality Circle Activity
Renee McIntosh: Team Member, Quality Circle Support
A Team Member’s Day at Toyota
Brian Staples: Team Leader
Mark Alexander: Team Leader, Body Weld
Greg Ballou: ESI and Safety Team Member
Steve Turley: Team Member, Quality Circle Support
David Eads: Team Leader
Our Family: Making It Personal
Lillie Turner: Team Leader
Abbie (Age 9) and Cash Turner (Age 7): Children of Tim Turner
Bob Ditty: Team Leader
Zenith Sorrell: Team Leader, and Jeff Sorrell: Skilled Team Leader
Kim Burnette: Team Member
John Booth: Team Member, Quality Gate
Deanna Feeback: Team Member
Our Education and Training: Reach for the Stars Program
David Barnhart: Team Member
Keith Claunch: Team Leader
Orcelia "Lou" Spagnoletta: Assistant Manager, Toyota’s Mississippi Plant
Arthur Black: Team Leader, Various Experiences
Alfred Johnson: Group Leader
Bonnie Smith: Assistant Manager, Conveyance
Our Teamwork
Andy Baysinger: Team Member
Jessie Childers: Team Member, Maintenance
Lessons
David Garvin: Team Member
Mike Bensing: Team Member
Mary Jane Wills: Assistant Manager, Assembly 2
Our Understanding: What We Have Learned
Along the "Toyota Way"
James Basham: Assistant Manager
Life with Toyota
Mickey Payne: Group Leader
Fenella Smith: Specialist, Talent Management
Gary Cummings: Assistant Manager, Plastics Department
Mike Goetz: Assembly 2 Assistant Manager
Mark Crupper: Group Leader
Our Development: Special Projects Stories
Donald W. Tyra: Group Leader
Kevin Dunn: Group Leader
Anthony Morgan: Group Leader
Mike J. Perkins: Group Leader
Brian Eddy: Team Leader, Early Symptom Investigation Team
Dean Weddle: Team Member
Tony Smith: Team Leader, Tool Crib
Toyota Way Principles
Long-Term Philosophy
February 12, 2009
David Cox: General Manager, Power Train
The Right Process Will Produce the Right Results
John Pfost: Team Leader
The Andon
The Andon Board
The Andon Light
Floor Management Development System (FMDS)
Boards
Man Figures on the Process Boards
Anthony Smith: Team Leader, Tool Crib
Add Value to the Organization by Developing Your People
Jim Sivers: Team Member
Mike Bray: Supplier Perspective
Continuously Solving Root Problems Drives
Organizational Learning
Philip Baugh III: Team Member, Mutilation Prevention
Dave Garvin: Quality Circle Leader, Engine Line
Our Leadership
Raymond Bryant: Assistant General Manager, Assembly
Kim Crumbie: Project Manager, Body Operations
Dave Orrender: Assembly Manager
Jeff Ayotte: Production Manager, General Assembly
Living and Learning the "Toyota Way"
Ken Anderson: Manager, HR Safety
Mr. Fujio Cho: Chairman, Toyota Motor Corporation
Nila Wells: Specialist, Community Services, TEMA
Gary Convis: President, 2002–2005; TMC Managing
Officer, 2004–2007; CEO, 2005–2007
Jacky Ammerman, CAP: Associate, Toyota
North American Production Support Center, Georgetown , Kentucky
Steve St. Angelo: President, TMMK
Rebecca Lucas: Associate to the Chief Quality Officer, Toyota North America
Importance of a Caller
The Expired Passport
Child Development Center
A Man of Many Hats
The Effects of the Economy
Personally Shakes the Hands of 7,000+ Team Members
Genuine and Compassionate Person
Our Ambassadors
Georgetown Mayor Karen Tingle Sames
Leigh Ann Reeves
State Senator Damon Thayer (R-Georgetown)
Curtis Holmes: Loyal Toyota Customer
Tony Minyon: National Technical Support Manager, Toyota Motor Sales
My Career and Thoughts
"Rocking Chairs, Patchwork Quilts, Hard Work, Values, and Friendship"
The Turners
The Bowlings
The Teacher
Chief Quality Officer and Former TMMK President Steve St. Angelo
What Is the "Magic" of TMMK?
Index
Reviews
… when I read the stories I was touched to the core. All of these stories were in different voices, but they all had in common tremendous gratitude for the deep respect that Toyota had shown them and the personal transformation they had experienced working for Toyota.
—Professor Jeffrey K. Liker, University of Michigan; and Shingo Prize Winning Author of The Toyota Way