Operations Management for Business Excellence : Building Sustainable Supply Chains book cover
4th Edition

Operations Management for Business Excellence
Building Sustainable Supply Chains

ISBN 9780367135980
Published November 1, 2019 by Routledge
484 Pages 94 B/W Illustrations

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Book Description

All businesses strive for excellence in today’s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach.

Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing. Features include:

  • A host of international case studies and examples to demonstrate how theory translates to practice, including Airbus, Hewlett Packard, Puma, and Toyota.
  • A consistent structure to aid learning and retention: Each chapter begins with a detailed set of learning objectives and finishes with a chapter summary, a set of discussion questions and a list of key terms.

Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of operations management and supply chain management. It would also appeal to executives who desire an understanding of how to achieve and maintain ‘excellence’ in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on project management.

Table of Contents

1. Operations and Strategy  2. Demand Management and Forecasting in Operations  3. Capacity and Revenue Management  4. Process Design and Strategy  5. Applying Lean Thinking to Operations  6. Achieving Balanced Results and Measuring Performance  7. Quality Management and Product Design  8. Inventory and Resource Planning  9. Collaborative Supply Chains  10. Advanced Supply Chain Concepts: Technology and Sustainability

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David Gardiner has a lifetime of practical experience as a business consultant in operation management while employed by IBM and Gardiner Consulting Group. He was a contract lecturer at the University of Auckland Business School, New Zealand, for 25 years and currently teaches under contract at Massey University, New Zealand.

Hendrik Reefke lectures across a variety of topics in supply chain management and is deputy director for the MSc in Logistics and Supply Chain Management at Cranfield University, School of Management, UK. His research has been published in internationally leading academic journals, refereed conferences and books.


"Operations Management for Business Excellence is a highly accessible text that draws upon both international and local (Australasian) case examples. It contains simple, practical models for planning, designing, managing and improving operations in businesses of all sizes and specialisms, and avoids unnecessary mathematical statistical complexity. I highly recommend this text at undergraduate and postgraduate / MBA level." — Dr Nigel Grigg, Professor of Quality Systems, Centre for Quality and Supply Chain Management, Massey University, New Zealand

"This book presents traditional and updated OSCM models and practices (including robotics and sustainability) in plain language without surrendering academic rigor, supported by rich case studies from the renowned corporations and discussion questions with an engaging fashion. I think this approach will make this book very appropriate for OSCM teaching and the exploration of ‘excellence’ for business practitioners." Jason X. Wang, University of Huddersfield, UK

"‘We need this product at low cost, high quality and we need it now!’ Anyone who has heard this imperative knows how critical operation management is for firms. This book offers a refreshing overview of the discipline, incorporating the latest challenges facing operational managers today that will surely be of invaluable use to students."Thierry Burger-Helmchen, Faculty of Economics & Management, EM Business School, University of Strasbourg, France

"Using a clear and concise style, this book provides a comprehensive and contemporary introduction to operations and supply chain management. The case studies at the beginning of each chapter and at the end of the book are excellent and help bringing to life the concepts and the techniques explained in the book." Dr Riccardo Mogre, Associate Professor in Operations Management, Durham University Business School, University of Durham, UK