448 Pages
by Routledge

436 Pages
by Routledge

'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations. * Cutting edge techniques... Read more
Policy - Preface to part 1; Introduction to operations management; Operations strategy; Innovation; Process; Practices - Preface to part 2; Managing capacity/scheduling; Managing throughout; Managing quality; Managing projects; Performance improvement; Preface to part 3; Understanding and managing performance; Improving performance: tactics 1; Improving performance: tactics 2; World-class/future issues; Appendices.

Biography

Steve Brown, Kate Blackmon, Paul Cousins, Harvey Maylor