Organisational Development in Healthcare introduces the practical ways in which change in health services can be promoted. It includes descriptions of all of the most important approaches to change currently being used in the NHS, discussion of when they work best and details of the evidence of their impact.
Introduction. What is organisational development? The role of OD policy implementation in healthcare. Organisational development and the 'repertoire' of healthcare leaders. The OD cycle: putting approches into a process. Service improvement. Psychodynamic approaches: organisational health and effectiveness. Systems theories and their applications. Emergence, complexity and organisational development. Working with structure. Working with culture. Critical appreciative inquiry as intervention in organisational discourse. Reaching the parts: the use of narrative and storytelling in organisational development. A review of the evidence on organisational development in healthcare. Conclusion.