Preface. Acknowledgements. 1. Introduction 2. The Travel Company – A Branch Automation System in a Travel Company 3. Scotrail – ‘Omega’: A Network-Based Administrative Reorganization 4. The Library Network 5. General Insurance – A Network Linking Branches and Head Office in Insurance 6. The Scottish Ambulance Service – Computerization and Rationalization in a Public Service 7. Kwik-Fit – An Electronic Point of Sale System in a Retail Chain 8. The Process of Change 9. Changes to Structure, Control and Work Organization 10. Conclusions. Bibliography. Index.
Biography
David Boddy and Nicky Gunson
Reviews from the original publication:
‘In addition to the timeliness of the book, the other major strengths are the detailed and extensive original primary data and analysis.’
David Preece, The Business School, University of Portsmouth
‘This book addresses a key issue of contemporary concern for both organizational practitioners and academics.’
Dr Ian McLoughlin, Brunel University
