Outsourcing is an increasingly popular strategy deployed by a variety of institutions, including banks, multinational companies and small and medium-sized enterprises (SMEs).
The book assesses the problems and solutions for those attempting to outsource through an analysis of human resource management, insourcing, lifecycles of the project, insurance requirements, operational management and recruitment within the context of the financial services industry, automotive and IT industries of Japan, North and South Korea, South Africa, Mexico, Eastern Europe, China and India.
Including detailed comparative case studies, this book:
- considers how outsourcing can best be made to work
- explores the human side of outsourcing
- offers practical advice for improving organizational relationships and performance
- looks at important practices such as insourcing
- provides much needed analysis of the risk and insurance issues involved in outsourcing.
Table of Contents
1. An Introduction and Comparative Overview to Outsourcing and Human Resource Management Ruth Taplin 2. Human Resource Management and Employee Engagement Stephanie Morgan 3. The Outsourcing Lifecycle Royston Morgan and Stephanie Morgan 4. Making Outsourcing Work: From Service Level Agreement to Partnership Ivan Schouker 5. Risk and Insurance Considerations in Outsourcing Banking and Related Financial Services Oliver Prior 6. Operational Implications of Outsourcing Graeme Fry 7. In-Sourcing in the Finance Industry Cint Kortmann. Case Studies 8. Outsourcing in the Automotive Sector-Japan Garel Rhys 9. Offshoring to India: Human Resource Challenges Bernard Arogaswamy 10. Information Technology Outsourcing in Korea Hyun Jeong Kim and W.M Hur 11. Outsourcing from the United Kingdom to the Far East Ian Pogson 12. Employee Engagement in IT Outsourcing: A South African Case Study Sean Stuttaford and Stephanie Morgan
Ruth Taplin is Director of the Centre for Japanese and East Asian Studies, London, which won Exporter of the Year in Partnership in Trading/Pathfinder for the UK in 2000. She received her doctorate from the London School of Economics and is the author/editor of 14 books and over 200 articles. She has been Editor of the Journal of Interdisciplinary Economics for 12 years. Currently she is a Research Fellow at Birkbeck College, University of London, the University of Leicester and a number of universities globally. She is Visiting Professor at the School of International Business and Management, University of Warsaw, Poland, and was a Visiting Fellow at the University of Mumbai Economics Department in January 2007.