Passenger Behaviour  book cover
1st Edition

Passenger Behaviour

Edited By

Robert Bor

ISBN 9781138248021
Published August 26, 2016 by Routledge
336 Pages

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Book Description

With 2003 being the 100th anniversary of modern aviation, Passenger Behaviour was published at a milestone for the aviation industry. Remarkable achievements in engineering have made air travel highly accessible within the span of a single lifetime. However, when evolutionary barriers are exceeded various penalties are exacted. The most common experienced by air passengers include motion sickness, jetlag and increased arousal and stress at different stages of flight. Air travel also brings us into closer contact with strangers, making our examination and understanding of the social psychology of behaviour within groups (among passengers) especially relevant. This book examines a wide range of topics that help the reader to acquire a psychological understanding of how air travel impacts on human relationships; behaviour as well as physiological functions. Written by leading authorities in their areas, it is intended primarily for those with an interest in passenger behaviour and those who work professionally in commercial aviation. This includes pilots, cabin crew, ground staff, airline and airport managers, aviation psychologists, human factors specialists, aerospace medical/nursing personnel and aircraft designers and manufacturers. As air travel being an integral part of most people's lives, this book will also be of interest to anyone who travels either on a frequent or infrequent basis.

Table of Contents

Contents: Introduction, Robert Bor; Legal aspects of passenger behaviour, Glenvil Smith; Flying-related stress, Iain McIntosh; The evolution of the airline industry and impact on passenger behaviour, Alex Cruz and Linda Papadopoulos; Just plane scared? an overview of fear of flying, Elaine Iljon Foreman; Psychological and psychiatric difficulties among airline passengers, Julia Heller; Air travel and the implications for relationships, Olga Levitt and Robert Bor; Homesickness and air travel, Susanne Robbins; Air rage post-9/11, Angela Dahlberg; Passenger attention to safety information, Lauren J. Thomas; Passenger behaviour in emergency situations, Ed Galea; The psychological impact of aircraft disasters, Man Cheung Chung; Hostage behaviour in aircraft hijacking: a script-based analysis of resistance strategies, Margaret A. Wilson; Physiology of flying: effects and consequences of the cabin environment, Richard Dawood; Health and illness among airline passengers, Jane N. Zuckerman; Long-haul flights, travel fatigue and jet lag, Jim Waterhouse, Thomas Reilly and Ben Edwards; Appetite and in-flight catering, Peter Jones and Margaret Lumbers; Sex and international travel: behaviour, health and human rights, Stephen Clift; Civil aviation?, Simon Calder; Index.

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Robert Bor DPhil CPsychol AFBPsS UKCP Reg FRAeS is a Consultant Clinical Psychologist at the Royal Free Hospital, London and Visiting Professor of Psychology at London Metropolitan and City Universities, London. He is a Chartered Clinical, Counselling and Health Psychologist and is also a Registered Psychotherapist. He teaches on the MSc in Air Transport Management at City University, London. He provides a 'Fear of Flying' therapy service at the Royal Free Travel Health Clinic. He also acts as a consultant in aviation psychology to a number of airlines and is extensively involved in pilot mental health services. He has published several books and journal articles on aviation psychology. His recent book 'Psychological Perspectives on Fear of Flying', edited with Lucas van Gerwen, was also published by Ashgate. He has a Private Pilot's Licence (with ratings).


’At a time when airlines around the world are suffering terrible financial losses and many potential passengers are staying home, a deeper understanding of passengers and their behaviour is critical. Robert Bor has collected information from a variety of experts. This collection will be of interest to aviation psychologists and to all those who design passenger space or provide service.’ Robert Helmreich, PhD, FRAeS, Professor of Psychology, University of Texas at Austin, USA ’This timely review of the psychological aspects of air travel brings together many of the leading experts in the field. It provides authoritative analysis across the whole range of human behaviour, together with provocative ideas, and is a gold mine of information for anybody involved in commercial passenger air transport. It should be on the bookshelves of all practitioners of aviation medicine and of those involved in the training of airline cabin crew.’ Dr Michael Bagshaw, Head of Occupational and Aviation Medicine, British Airways '...there is much in this book to fascinate and alarm.' Chronicle of Higher Education 'Bor has put together a set of well written and interesting articles on a subject that is sure to gain more disciples as the world grows smaller...' M2 Best Books 'Passenger Behaviour draws on the expertise of some of the most prominent researchers and commentators in the field of commercial aviation. It is a useful collection of writings for anyone with a professional interest in aviation, including passenger health, system security, aircraft and airport design and aircraft catering.' Risk Management: An International Journal 2004 Passenger Behaviour... has the strength of providing a good summary of a diverse range of aviation topics, along with a huge reference site for those wanting more detail and depth, and for those interested in the passenger side of aviation, it should be the first text. '... Diversity of topics makes Passenger Behaviour a recommended te