1st Edition

Patient Safety Now Applying Concepts, Theories, and Ideas for Creating a Safe Environment

By Suzette Woodward Copyright 2023
186 Pages 1 B/W Illustrations
by Productivity Press

186 Pages 1 B/W Illustrations
by Productivity Press

186 Pages 1 B/W Illustrations
by Productivity Press

Over the past decade or so, we have seen a multitude of improvement programmes and projects to improve the safety of patient care in healthcare. However, the full potential of these efforts and especially those that seek to address an entire system has not yet been reached. The current pandemic has made this more evident than ever. We have tended to focus on problems in isolation, one harm at a... Read more

Dedication

Acknowledgements

About the Author

Introduction

Part 1: How Did We Get Here?

What is Safety-I?

Policies and Procedures

Work as Done Versus

Workaround

Our Attitude to Error

It was 1980 Something

Personalization

Expertise

Teams

Clinical Risk and Regulation

There is a Science to This!

The 10%

An Organization with a Memory

Incident Reporting

Incident Analysis and Investigation

Global Challenges

All Change

Sign Up to Safety

Still Not Safe

Part 2: Where Do We Want to Be?

What is Safety-II?

Risk Resilience

Human Factors

Complex Adaptive Systems

Part 3: How Do We Get There?

Safety-I and Safety-II

Study the Mundane, the Ordinary

Learning From Excellence

Mind Your Language

Understanding the Impact of Incivility

Thinking About Culture

Investigating Differently

Moving Towards a Restorative Just Culture

Learning about a Psychologically Safe Environment

Implementing the 4 Stages of Psychological Safety

Improving How We Talk to Each Other

Drawing Lessons from Change Management

Caring For the People that Care

Learning from COVID-19

Conclusion

References

Biography

Dr Suzette Woodward RGN, RSCN, DipMS, MSc, DProf, DSc Dr Suzette Woodward is an internationally renowned expert in patient safety who as at the forefront of safety thinking in healthcare. Suzette is a Professor of Patient Safety, now a freelance patient safety specialist providing strategic advice on all aspects of patient safety and in particular related to the latest concepts and theories on safety II, incivility and a just culture. She has worked in the NHS for over 40 years, starting out as a paediatric intensive care nurse she has specialised in patient safety at a national level for over two decades. Suzette has held Executive Board positions at the National Patient Safety Agency and NHS Resolution and worked with health ministries across the world to help shape their patient safety strategies. Over the last six years Suzette was the National Clinical Director for the Sign up to Safety Campaign and worked as a Senior Policy Advisor for the Department of Health and Social Care. She has a doctorate in patient safety and is a Visiting Professor for the Institute of Global Health Innovation at Imperial College University London and Honorary Doctor of Science at the University of West London. She is author of a blog, numerous articles and two books; Rethinking Patient Safety and Implementing Patient Safety.