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People Management Skills in Practice: A Case Study Collection book cover

1st Edition

People Management Skills in Practice A Case Study Collection

Edited By Laurie L. Levesque Copyright 2025
124 Pages 2 B/W Illustrations
by Routledge

124 Pages 2 B/W Illustrations
by Routledge

124 Pages 2 B/W Illustrations
by Routledge
Also available as eBook on:
This practical text covers the essential aspects of managing employees, providing relevant and interesting case studies to enable students to develop the management skills and approaches needed at all levels. The book includes a wealth of case studies across industries including public relations, gaming, food service, healthcare, and nonprofits, and hailing from several regions and cultures... Read more

Introduction

Laurie L. Levesque

 

Case Preparation and Analysis for Students

Gina Vega and Rob Edwards

 

Part I Creating a Positive Climate and Organizational Culture

 

Case 1      Quiet Springs: Engaging Your Team as a New Leader

              Quinn W. Cunningham, Apryl L. Roach, and Eugene J. Kutcher

 

Case 2      Building a (New) Company Culture at Ma Reilly's Cafe

    Laurie L. Levesque and George C. Kokoros

 

Case 3      Reveal a Mistake to the Boss? Trust and Psychological Safety in a Market Research Team

    Amanda S. Patel

 

Case 4      The Outspoken Contractor: Inclusion and Conflict Across Organizational Boundaries

    Gina Vega

 

Part II Navigating Power Relationships

 

Case 5     Employee Voice at Bitfrost: Different Perspectives of Managers and Employees to Voice Behavior

  Matheus Fonseca

 

Case 6     The Undermined Manager: Diversity, Influence Tactics, or Inexperience?

  Holly Chiu

 

Case 7     The Chairman’s Jokes: Dealing with a Leader’s Inappropriate Behavior

  Ralf Mehnert-Meland

 

Part III Handling Workplace Conflict

 

Case 8     Place of Hope and the Board Meeting Disruption

  Roland J. Kushner

 

Case 9     Conflict Unveiled: Intergroup Blame Between Information Technology Teams

  Ankur Nandedkar and Roger S. Brown

 

Case 10  Bias or Poor Training? The Wine Train Incident

  Monika L. Hudson and K. O. Hunter

 

Part IV Managing Cross-Cultural Challenges

 

Case 11  Culture Clash and the Unraveling of an Immigrant Entrepreneur’s American Dream

             Rifat Mahmud, Joy A. Jones, and Elizabeth A. McCrea

               

Case 12  Trust and Communication Across Borders: Leadership Challenges at Ellume Health

             George C. Kokoros and Laurie L. Levesque

 

Case 13  When in Rome (or Manila …): Where Business, Law, and Ethics Meet

  Ralf Mehnert-Meland

 

Part V Motivating Subordinates and Fostering Engagement

 

Case 14 Employee Retention in a PR Firm: Generational Differences or Insufficient Incentives?

  Holly Chiu and Laurie L. Levesque

               

Case 15  Colleagues or Sloths? Collaboration and the Allocation of Credit for Contribution

  Gina Vega

               

Case 16 Sandy Shores Care Center: A Long-Term Care Staffing Crisis

  Lindsey J. G. Creapeau and Kevin Hansen

               

Biography

Laurie L. Levesque is an associate professor of management at Suffolk University where she co-leads a community of practice around case writing and teaching. Her publications appear in The Case Journal, The Case Research Journal, the International Journal of Instructional Cases, Academy of Management Review, Organization Science, Journal of Management Education, Management Teaching Review, and as the featured case in the Case Writing Workbook, 3e. She earned a doctorate from Carnegie Mellon University.

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