People Skills at Work: 1st Edition (Hardback) book cover

People Skills at Work

1st Edition

By Evan Berman, Dira Berman

Routledge

438 pages | 21 B/W Illus.

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Hardback: 9781420093858
pub: 2011-11-03
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Description

Wouldn’t you like to achieve better work results, advance your career, navigate the workplace effortlessly, and more easily balance work success with personal well-being? Who doesn’t want the secret recipe for that? While there may not be a single, one size fits all answer, developing a people skills toolkit can put you on the right path. An exploration of the ways in which people skills can be acquired and developed, People Skills at Work discusses new career development tools, the role of professional commitment statements, psychological contracts, and how to work with difficult people.

  • Manage interpersonal relationships in the workplace
  • Improve communications with coworkers and constituencies
  • Work with people of different ages, gender, and backgrounds
  • Handle conflicts with co-workers and clients

Shaped by the authors’ experience, the book reflects their professional and personal integration of many different sources of knowledge and experience. The book uses a practical approach to address critical social skills, career advancement and professionalism, and how the different career stages affect key relationships. Each chapter elucidates the development of a specific skill and includes examples, sets benchmarks, and examines the particular skill’s relationship to the other skills presented in the book.

Good people skills are no longer on the "nice to have" list; in most work settings they are simply a must. Very few people can escape the reality that their success usually requires having good people skills, too. This book gives you the tools to improve interpersonal relationships, communications, job performance, and interaction with people of different ages, genders, and backgrounds.

Table of Contents

Setting the Stage

Common Sense Is Not Enough

Social Skills in a Modern World

Welcome

Communication

Getting Along

Connecting

We Need To Talk

Assessment

The Professional Self

What’s Your Commitment?

Interviewing and Networks

Expectations

Ethics

Leading

Mentoring and Development

The Human Condition Explored

Getting To Know Us

Gesture of Balance

The Search for Happiness and Fulfillment

Mental Health

The Little Tyrant… and Other Problems

Transitions

Epilogue

Knowledge is Power?

Appendix A: Primer on Emotions

Appendix B: Essential Social Manners for the Workplace

Appendix C: Sample Professional Commitment Statements

Appendix D: Sample Psychological Contract

Appendix E: Further Readings

Subject Categories

BISAC Subject Codes/Headings:
POL000000
POLITICAL SCIENCE / General