1st Edition
Performance Management in Local Government A Guide to Improving Public Outcomes Through Evidence-Informed Decisions
Introduction
Section I: Defining Performance Management
Chapter 1: What Is Performance Management?
Chapter 2: Effective Performance Management
Section II: Strengthening The Organizational Factors
Chapter 3: Mission-Oriented Climate
Chapter 4: Gaining Employee Support
Chapter 5: Organizational Integration
Chapter 6: Tools Of Integration
Chapter 7: Gaining Political Support
Section III: Strategic Planning
Chapter 8: Preparing For The Planning Process
Chapter 9: Vision, Mission, And Goals
Chapter 10: Setting Clear Objectives
Chapter 11: Action Development, Planning, And Implementation
Section IV: Performance Measurement
Chapter 12: Measuring What Matters
Chapter 13: Getting To Know Your Data
Section V: Data Analysis And Decision-Making
Chapter 14: Data Comparisons
Chapter 15: Data Disaggregation
Chapter 16: Analysis By Dialogue
Chapter 17: Making Evidence-Informed Decisions
Section VI: What’s Next?
Chapter 18: Performance Reporting To The Board And Beyond
Chapter 19: Maintaining A Healthy System
Section VII: Case Studies
Chapter 20: Mesa’s Trees Are Cool
Chapter 21: New Performance Management System In Freddieville
Appendix: Methodology
Index
Biography
Obed Pasha is Associate Professor of Public Management and Director of the North Carolina Benchmarking Project in the School of Government at the University of North Carolina, Chapel Hill, USA.
“Obed Pasha demystifies how performance data can be used in government, masterfully connecting measurement tools to the broader organizational environment in which they operate. This book distills decades of hard-won wisdom into an accessible format that should be of interest to anyone who wants to make government work better.”
Don Moynihan, Professor of Public Policy, University of Michigan
“An incredibly helpful, beautifully written, and highly readable book for government practitioners, with key concepts concisely identified and illustrated. The book will benefit not only local government officials, but also federal, state, and other governments in the United States and abroad to advance social outcomes.”
Shelley Metzenbaum, Former Associate Director for Performance and Personnel Management at the U.S. Office of Management and Budget (OMB) and Fellow to the National Academy of Public Administration
“Performance Management is dynamic and continues to evolve amid constant advances in technology and the tools available, and ever‑increasing pressures on local government staff and elected officials to deliver results. This timely book brings the field up to date with the latest thinking and practical examples of what the work can look like in our city halls and the communities we serve when we bring data and evidence to bear.”
Dave Gottesman, Assistant City Manager, City of Rockville, Maryland
