Performance Management in the 21st Century: Solutions for Business, Education, and Family, 1st Edition (Paperback) book cover

Performance Management in the 21st Century

Solutions for Business, Education, and Family, 1st Edition

By Norman Jones

CRC Press

224 pages

Purchasing Options:$ = USD
Paperback: 9781574442441
pub: 1999-03-16
Hardback: 9781138409750
pub: 2018-06-28

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Fulfilling the need for research on leadership, management, motivation, and human development, 21st Century Performance Management: Solutions for Business, Education, and the Family reveals how businesses and other institutions have suffered due to neglect of those skills.

Based on concepts pioneered by longtime leadership specialist Dr. Jones 21st Century Performance Management: Solutions for Business, Education, and the Family tells how anyone in a supervisory capacity can help others become more highly motivated, more productive, and more successful in all walks of life.



"Before I was twenty pages into Performance Management in the 21st Century I knew it would not be a transient title on my shelves. The author's ratiocinations are pointed, his warnings are powerful, his examples are poignant; I endorse them wholeheartedly. I keep his book on hand for reference and inspiration."

--Earl H. Roberts, on

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"In 21st Century Performance Management, Norman Jones details why we must embrace humanistic management values to preserve productivity. In part a history of the developing science of motivation, every manager, union leader, teacher and head of household will benefit from Dr. Jones's pragmatic, compelling mandate."

-Jim Tunney, Ed.D., author of Impartial Judgment: The Dean of NFL Referees Calls Pro Football the Way He Sees It, and co-author of Chicken Soup for the Sports Fan's Soul

Table of Contents

The Unseen Enemy

Confusing Cause and Effect

The Collective Cop-Out

Where Do We Turn for Help?

The Great Missing Link

American Management Has an Identity Crisis

A Nation at Risk or Just in Transition?

Courage to Change

Beyond a Shadow of a Doubt

Trust, Diplomacy, Honesty and Integrity

The Spirit Killers

How We Confuse External and Internal Motivation

The Common Misuse of Power

Confronting Can be Risky Business

How Listening and Responding are Misunderstood

Learn How to Respond to Feeling, Not the Event

Encouragement is the Most Essential Ingredient in All Relationships

The Praise-Criticism Dilemma

Using Questions Effectively

Other Spirit-Killers for Managers to Avoid

Top-Down Management: How it Fails Business

The Attitude Dilemma in Business -Power or Influence?

Special Language and Special Actions Develops Winners

Change the Hierarchy-Change Manager Development

Every Right to Mismanage

America Cannot Change its Culture, but it Can Make Changes

From Research to Mediocrity or Excellence?

Top-Down Management in Education

Misinterpreted Research=Spirit-Killers in Education

Motivation and Discipline

No Excuses!

The Vicious Circle

The Vicious Circle in Government Affects Education

Law and Order or Orderliness and Self-Discipline

Teacher Training and School Accountability

Top-Down Management: Effects on the Family

The Hierarchy… Not Just in Business and Education

Participatory or Non-Participatory Families?

Special Language for Preventive Parenting

Running Away… From the Hierarchy

Do We Manage Young People Into Drugs, Alcohol and Sex?

Gangs and Cults


Child Abuse

Divorce-Spousal Abuse

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Human Resources & Personnel Management
BUSINESS & ECONOMICS / Management Science
BUSINESS & ECONOMICS / Quality Control