1st Edition

Performance Management in the 21st Century
Solutions for Business, Education, and Family

ISBN 9781574442441
Published March 16, 1999 by CRC Press
224 Pages

USD $69.95

Prices & shipping based on shipping country


Book Description

Fulfilling the need for research on leadership, management, motivation, and human development, 21st Century Performance Management: Solutions for Business, Education, and the Family reveals how businesses and other institutions have suffered due to neglect of those skills.
Based on concepts pioneered by longtime leadership specialist Dr. Jones 21st Century Performance Management: Solutions for Business, Education, and the Family tells how anyone in a supervisory capacity can help others become more highly motivated, more productive, and more successful in all walks of life.


Table of Contents

The Unseen Enemy
Confusing Cause and Effect
The Collective Cop-Out
Where Do We Turn for Help?
The Great Missing Link
American Management Has an Identity Crisis
A Nation at Risk or Just in Transition?
Courage to Change
Beyond a Shadow of a Doubt
Trust, Diplomacy, Honesty and Integrity
The Spirit Killers
How We Confuse External and Internal Motivation
The Common Misuse of Power
Confronting Can be Risky Business
How Listening and Responding are Misunderstood
Learn How to Respond to Feeling, Not the Event
Encouragement is the Most Essential Ingredient in All Relationships
The Praise-Criticism Dilemma
Using Questions Effectively
Other Spirit-Killers for Managers to Avoid
Top-Down Management: How it Fails Business
The Attitude Dilemma in Business -Power or Influence?
Special Language and Special Actions Develops Winners
Change the Hierarchy-Change Manager Development
Every Right to Mismanage
America Cannot Change its Culture, but it Can Make Changes
From Research to Mediocrity or Excellence?
Top-Down Management in Education
Misinterpreted Research=Spirit-Killers in Education
Motivation and Discipline
No Excuses!
The Vicious Circle
The Vicious Circle in Government Affects Education
Law and Order or Orderliness and Self-Discipline
Teacher Training and School Accountability
Top-Down Management: Effects on the Family
The Hierarchy... Not Just in Business and Education
Participatory or Non-Participatory Families?
Special Language for Preventive Parenting
Running Away... From the Hierarchy
Do We Manage Young People Into Drugs, Alcohol and Sex?
Gangs and Cults
Child Abuse
Divorce-Spousal Abuse

View More


"Before I was twenty pages into Performance Management in the 21st Century I knew it would not be a transient title on my shelves. The author's ratiocinations are pointed, his warnings are powerful, his examples are poignant; I endorse them wholeheartedly. I keep his book on hand for reference and inspiration."
--Earl H. Roberts, on TaleWins.com

Promo Copy
"In 21st Century Performance Management, Norman Jones details why we must embrace humanistic management values to preserve productivity. In part a history of the developing science of motivation, every manager, union leader, teacher and head of household will benefit from Dr. Jones's pragmatic, compelling mandate."
-Jim Tunney, Ed.D., author of Impartial Judgment: The Dean of NFL Referees Calls Pro Football the Way He Sees It, and co-author of Chicken Soup for the Sports Fan's Soul