First published in 1998, this volume responds to the increase in performance review driven by government policies and examines the performance environment and processes for local government. Rob Ball explores the political and managerial environment before moving onto service planning, performance indicators and the Citizen’s Charter along with case studies. It is hoped to be of particular interest to undergraduate and postgraduate students of public administration or public management.
Table of Contents
1. Performance Review – the Political and Managerial Environment. 2. Strategic and Service Planning. 3. Performance Indicators. 4. Performance Review Systems. 5. Performance Review: an Overall Picture. 6. Performance Review: Case Studies. 7. Performance Review: General Issues. 8. The Citizen’s Charter. 9. The Future of Performance Review.