Physicians are often asked to lead healthcare teams, departments, divisions, practices, and hospitals. Though many of them are experts in their fields, they are rarely prepared or educated in business management and leadership. Based on the authors’ interviews with many physician and non-physician executives and leaders, medical training contributes little to leadership skills. Many physicians leave medical training with a command-and-control leadership style that later has to be unlearned to succeed in a team-based healthcare environment.
This book will help physician leaders to shed derailers and authoritarian leadership tendencies picked up in years of medical training. It is intended for (1) physicians who are transitioning to healthcare leadership roles, (2) senior-level physician and non-physician leaders as a coaching model to develop their physician leader direct reports, and (3) administrative leaders who are partnering with physician leaders.
Both authors progressed from mid-level leadership roles to the C-suite, one as a physician leader and one as an administrative leader. As such, they have leveraged their operational excellence expertise to design the Iterative Leadership Model that includes the leader’s mindset, Leadership Strategies, and a coaching framework: GUIDES (Gather, Understand, Identify, Design, Execute, and Self-Reflect) that is based on the scientific method, PDSA (Plan, Do, Study, Act), A3 thinking, and the SOAP (Subjective, Objective, Assessment, and Plan) note format.
The authors masterfully integrate personal reflections, coaching examples, illustrative fictional vignettes, and GUIDES exercises to support leaders in the self-development and self-improvement of seven critical Leadership Attributes: strategic thinking, effective communication, coaching, team-building, change management, continuous learning, and problem-solving.
Foreword by Jack Cochran
Foreword by Jeff Krawcek
Preface: The Case for Physician Leadership
About the Authors
1. Introducing the Iterative Leadership Model
2. Seven Leadership Attributes for Successful Physician Leaders
3. Strategic Thinker
4. Effective Communicator
6. Team Builder
7. Change Manager
Appendix 1: GUIDES Development Plan Template
Appendix 2: Personal and Organizational Change Models
Appendix 3: GUIDES A3 Framework for Iterative Problem-Solving Template
Appendix 4: GUIDES Cross-Functional Redesign Model
“Through creative storytelling and practical, humble personal examples, Hanah Polotsky and Lisa Williams did a superb job guiding physicians in translating clinical skills into healthcare leadership mastery.”
Scott Smith, MD
SVP & Medical Director Value Based Care, Millennium Physician Group
“Physician Leader is a must read for any physician jumping into the turbulent waters of healthcare leadership.”
Bruce Schroffel, MS, MPH
President and CEO, University of Colorado Hospitals (retired)
“Why wouldn’t physicians translate their exam room skills to lead successfully as physician leaders? Hanah and Lisa demonstrate how to apply scientific thinking and problem-solving to self-development as a physician leader. They skillfully use coaching and story-telling to illustrate how to capitalize on exam room skills to lead daily improvement.”
John E. Billi, MD
Professor Emeritus of Internal Medicine and Former Chief Engineer, Michigan Quality System, University of Michigan
“The GUIDES Framework for self-development is a brilliant and indispensable tool for sharpening your leadership skills. Whatever stage your transition from physician to physician leader is in - from just starting your first leadership role to many years as an established physician leader - this book's straightforward and concise advice will resonate and educate. I only wish it had been available during my career transitional years.”
Harley A. Rotbart, MD
Professor and Vice Chair Emeritus, Department of Pediatrics, University of Colorado School of Medicine
“Primarily written for physicians tasked to step into new administrative roles, Hanah and Lisa thoughtfully and eloquently coach them in how to apply familiar exam room problem-solving to leadership and management. Real world experiences, along with sample case studies, infuse new perspectives into previously mundane leadership lessons, combining to create thoughtful - and practical - information for both new and experienced physician leaders.”
Justin Chang, MD
President, CirrusMD Provider Network