1st Edition
Pivoting Government through Digital Transformation
Affecting every sector and country in the world, digital technology is changing the way citizens engage in society, companies conduct business, and governments deliver public services. The COVID-19 pandemic accelerated the pace of digitalization and exposed such vulnerabilities as inadequate infrastructure, weak regulations, and a scarcity of skilled professionals capable of digitally transforming government. Not immune to the digital revolution, governments are slowly adapting to a digital world. Governments are implementing digital solutions to deliver services to their citizens, make payments, and engage the public.
Focusing on how government can transition more effectively through digital transformation, Pivoting Government Through Digital Transformation covers the following key components:
- Setting the stage during the Great Resignation period
- Filling the digital talent pipeline
- Best practices and vignettes for applying digital transformation in government
- Looking ahead towards the future
Key chapter contributors from U.S. and foreign governments, as well as state and local governments, discuss how they are coping with today’s environment and how they are using digital transformation efforts to enhance their organization’s effectiveness and digital talent pipeline.
With chapters on theory and practice, this groundbreaking book offers an in-depth analysis of the most innovative approaches to e-government and discusses case studies from local, state, and federal government perspectives. This is an essential guide for government employees, scholars, and regular citizens who want to make government work more effectively and democratically in the digital age.
Foreword
Romina Bandura
Senior Fellow, Center for Strategic and International Studies
Georgetown University
1: Digital Government: The Future is Already Here, It’s Just Unevenly Distributed
Benjamin Welby and Barbara-Chiara Ubaldi
OECD (Organisation for Economic Co-operation and Development)
2. Developing a Pipeline and Ecosystem for Digital Transformation: Our Federal Government
Jennifer Anastasoff
Tech Talent Project
Sarah Philbrick and Mark Lerner
Partnership for Public Service
3. Capacity Building: The Federal Government’s Efforts to Hire and Develop Analytics Staff
Jennifer Bachner
Center for Advanced Governmental Studies, Johns Hopkins University
4. How Did the Great Resignation Impact Government Jobs?
Jay L. Zagorsky
Questrom School of Business, Boston University
5. Neurodiversity: An Important Contributor to the Government’s Pivot Through Digital Transformation
Hiren Shukla
EY
6. Promoting and Developing Digital Transformation Toward 2030
Hila Axelrad and Sergei Sumkin
Reichman University, Israel
7. Developing Students from All Backgrounds in Data Science for the Government
Rebecca Sharples and Mark Daniel Ward
The Data Mine, Purdue University
8. Data Science Mentoring Without Borders
Geanina Watkins
Data Science Campus, Office for National Statistics UK
9. Data Science and Technology Trends for Official Statistics: Opportunities and Challenges
Saeid Molladavoudi and Marie-Eve Bedard
Statistics Canada
10. Challenges Posed by the Digital Transformation Paths of the Online Access Act in Germany: Implementation and the Need to Raise Awareness
Esther Ruiz Ben and Margit Christa Scholl
Technische Hochschule (TH) Wildau, Germany
11. The Future of Work in Federal Government Requires Telework
Eric Egan
The Information Technology and Innovation Foundation
12. State and Local Governments as Employers, Information and Communications Technology Roles, and Developing the Future Public Workforce
Joshua Franzel
MissionSquare Research Institute (formerly The Center for State and Local Government Excellence)
13. Data Ethics and Social Responsibility
Jennifer Koester
Department of Technology and Information, State of Delaware
Biography
Dr. Jay Liebowitz is the Executive-in-Residence for Public Service at Columbia University’s Data Science Institute. He was previously a Visiting Professor in the Stillman School of Business and the MS-Business Analytics Capstone & Co-Program Director (External Relations) at Seton Hall University. He previously served as the Distinguished Chair of Applied Business and Finance at Harrisburg University of Science and Technology. Before HU, he was the Orkand Endowed Chair of Management and Technology in the Graduate School at the University of Maryland University College (UMUC). He served as a Full Professor in the Carey Business School at Johns Hopkins University. He was ranked one of the top 10 knowledge management researchers/practitioners out of 11,000 worldwide, and was ranked second in KM Strategy worldwide according to the January 2010 Journal of Knowledge Management. At Johns Hopkins University, he was the founding Program Director for the Graduate Certificate in Competitive Intelligence and the Capstone Director of the MS-Information and Telecommunications Systems for Business Program, where he engaged over 30 organizations in industry, government, and not-for-profits in capstone projects.
