1st Edition
Pocket Guide for Hospitality Managers
248 Pages
37 Color Illustrations
by
Routledge
248 Pages
37 Color Illustrations
by
Routledge
248 Pages
by
Routledge
Also available as eBook on:
A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry.
The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for
careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who... Read more
1. Hospitality services management 2. Empowering unit management 3. Team leadership and motivation 4. Working with people 5. Staff turnover and retention 6. Staff recruitment and selection 7. Employee development and training 8. Managing service quality 9 .Time management and activity planning 10. Control and operating profit management 11. Food and beverage cost management 12. Labour cost management 13. Sales generation and marketing 14. Preparing a unit’s business plan
Biography
Conrad Lashley is Research Fellow at the Academy of International Hospitality Research at the NHL Stenden University of Applied Sciences, Netherlands. Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.
