Pocket Guide for Hospitality Managers: 1st Edition (Paperback) book cover

Pocket Guide for Hospitality Managers

1st Edition

By Conrad Lashley, Michael N. Chibili

Routledge

248 pages | 37 Color Illus.

Purchasing Options:$ = USD
Paperback: 9789001885823
pub: 2019-11-27
SAVE ~$8.59
Available for pre-order. Item will ship after 27th November 2019
$42.95
$34.36
x
Hardback: 9780367818746
pub: 2019-11-27
SAVE ~$40.00
Available for pre-order. Item will ship after 27th November 2019
$200.00
$160.00
x

FREE Standard Shipping!

Description

A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry. The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts. Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.

Table of Contents

1. Hospitality services management 2. Empowering unit management 3. Team leadership and motivation 4. Working with people 5. Staff turnover and retention 6. Staff recruitment and selection 7. Employee development and training 8. Managing service quality 9 .Time management and activity planning 10. Control and operating profit management 11. Food and beverage cost management 12. Labour cost management 13. Sales generation and marketing 14. Preparing a unit’s business plan

About the Authors

Conrad Lashley is Research Fellow at the Academy of International Hospitality Research at the NHL Stenden University of Applied Sciences, Netherlands. Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS081000
BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism