1st Edition
Post-Crisis Communication Unpacking Emotion and Coping through Memorials
By Elina R. Tachkova
Copyright 2027
160 Pages
by
Routledge
This book unpacks the role of memorials as artefacts of post-crisis communication.
Drawing on real-life cases from around the world, the book exemplifies how emotion affects crisis communication and how memorials could be used to help people cope with the trauma of a crisis. Situating crisis communication in the context of Public Relations, the manuscript examines how organizations can... Read more
1. Crisis management and crisis communication; 2. The role and impact of emotions in crisis communication; 3. Internal crisis communication shouldn’t be overlooked; 4. Understanding discourse of renewal and its implication for practicing post-crisis communication; 5. Memory and learning; 6. Unpacking the complexity of memorials; 7. The Texas A&M bonfire memorial; 8. Germanwings flight 4U9525; 9. Special cases; 10. Treating post-crisis communication as a priority rather than an afterthought
Biography
Elina Tachkova is an Assistant Professor in the Department of Communication Studies at Hong Kong Baptist University.
