1st Edition
Post-Crisis Communication Unpacking Emotion and Coping through Memorials
By Elina R. Tachkova
Copyright 2027
140 Pages
by
Routledge
140 Pages
by
Routledge
Also available as eBook on:
This book unpacks the role of memorials as artifacts of post‑crisis communication.
Drawing on real‑life cases from around the world, this book exemplifies how emotion affects crisis communication and how memorials could be used to help people cope with the trauma of a crisis. Situating crisis communication in the context of Public Relations, this book examines how organizations can communicate... Read more
1 Crisis management and crisis communication 2 The role and impact of emotions in crisis communication 3 Internal crisis communication shouldn’t be overlooked 4 Understanding discourse of renewal and its
implication for practicing post-crisis communication 5 Memory and learning 6 Unpacking the complexity of memorials 7 The Texas A&M Bonfire Memorial 8 Germanwings Flight 4U9525 9 Special cases 10 Treating post-crisis communication as a priority rather than an afterthought
Biography
Elina R. Tachkova is an assistant professor in the Department of Communication Studies at Hong Kong Baptist University.
