1st Edition
The Shape of Change A guide to planning, implementing and embedding organisational change
Introduction: The Business of Change
Chapter 1: Shaping the Need for Change
PART ONE: SHAPING YOUR CHANGE APPROACH
Chapter 2: Understanding Organisational Culture
Chapter 3: Understanding the Impact of Change
Chapter 4: Understanding Stakeholder Engagement
Chapter 5: Understanding Resistance
Chapter 6: Shaping your Change Plan
PART TWO: COMMON CHANGE INTERVENTIONS
Chapter 7: Engaging Individuals and Building Support
Chapter 8: Communications
Chapter 9: Learning and Training
PART THREE: IMPLEMENTING AND SUSTAINING CHANGE
Chapter 10: Supporting your Users through Implementation
Chapter 11: Shaping Sustainable Change
Appendix A: Example Change Initiatives
Appendix B: Change Plan for the Burntwood EDRMS Programme
Biography
Nicola Busby is an experienced business change manager specialising in cultural and behavioural change in the public, private and non-profit sectors. Her recent clients include Penguin Random House, The Financial Ombudsman Service, The Houses of Parliament and the National Childbirth Trust. Authored Chapter 7, Change Readiness, Planning and Measurement, in The Effective Change Manager’s Handbook.
"Nicola Busby captures the work and process of supporting a change initiative in a lively, practical and down-to earth way. She describes how different phases of change can be approached, giving clear examples and illustrations. I particularly liked the human reality checks embedded in her descriptions of "this is how it actually feels to help change happen". I expect that this book will prove a good friend to many business change managers." — Richard Smith, business change practitioner and lead author of The Effective Change Manager’s Handbook.
