Real risk management is predicated on the eventuality of human erraticism and therefore necessitates the design of resilient systems, such as control measures, policies, procedures, processes, rules, checklists, and protocols, to protect organizations against unpredictability. However, these systems aren’t enough to prevent tragedies, they must be paired with an organizational culture that drives employee understanding, adherence, questioning, and enforcement of these systems. Success is conditioned on this interdependent relationship, meaning employees do the right thing, the right way every time, as they unequivocally support the underlying rationale of their organizational systems, mission, and purpose. This dynamic, inculcated way of thinking is intrinsic to high-reliability organizations and should be the aspiration of all executives, managers, and supervisors. Authors Gordon Graham and Paul Fuller impart a wide range of practical information on resilient systems- as these thoughtfully designed protocols, kept up-to-date and properly implemented, serve to minimize organizational risk in the water and wastewater industry.
- Offers guidance for organizations to maximize service, enhance safety, and minimize liability.
- Presents fundamental background on risk, systems, risk management, as well as factors leading to industrial tragedies and how to avoid or mitigate them.
- Includes practical examples to demonstrate the necessary steps to transform a water facility into a highly reliable and safe organization.
Centering on organizational risk management, Practitioner’s Handbook of Risk Management for Water & Wastewater Systems provides the investigative tools for risk assessments and risk/frequency matrixes to effectively recognize and prioritize the thousands of risks facing professionals working in the water and wastewater industry today.
Table of Contents
Introduction. Real Risk Management. Ten Families of Risk. Five Concurrent Themes for Success. Organizational Risk Management. Comprehensive Background Investigations. Meaningful Performance Evaluations. Supervisory Performance. Employee Discipline. Job-Based Harassment. Ethical Decision Making. Conclusion. Addendum.
Gordon Graham's education as a risk manager and experience as a practicing attorney, coupled with an extensive background in public safety and law enforcement, has distinguished him as a nationally-recognized and sought-after speaker for public and private sector professions in various industries. He divides his time among study, research, writing, speaking, and consulting in the field of risk management. His innovative programs, based on the values and beliefs he learned as a child along with a passion for continuous improvement, are the standard for high-reliability organizations seeking to prevent tragedies through self-reinforcing systems, culture, and discipline. Paul Fuller is an insurance professional specializing in public water/wastewater systems. He is a director of the American Association of Water Distribution & Management (AAWD&M), CEO of Allied Public Risk, LLC (a national Managing General Underwriter exclusively focused on public entities and public water/wastewater systems), and Insurance Administrator for the California Association of Mutual Water Companies Joint Powers Risk & Insurance Management Authority (JPRIMA). Throughout his 25+ year career, Paul has underwritten thousands of public water/wastewater systems and overseen tens of thousands of claims throughout the United States. Paul is a frequent speaker on risk management and emerging issues.