2nd Edition

Principles of Emergency Management and Emergency Operations Centers (EOC)

    580 Pages 187 B/W Illustrations
    by CRC Press

    Emergency operations centers (EOCs) are a key component of coordination efforts during incident planning as well as reaction to natural and human-made events. Managers and their staff coordinate incoming information from the field, and the public, to support pre-planned events and field operations as they occur. This book looks at the function and role of EOCs and their organizations.

    The highly anticipated second edition of Principles of Emergency Management and Emergency Operations Centers (EOC) provides an updated understanding of the coordination, operation of EOCs at local, regional, state, and federal operations. Contributions from leading experts provide contemporary knowledge and best practice learned through lived experience. The chapters collectively act as a vital training guide, at both a theoretical and practical level, providing detailed guidance on handling each phase and type of emergency. Readers will emerge with a blueprint of how to create effective training and exercise programs, and thereby develop the skills required for successful emergency management.

    Along with thoroughly updated and expanded chapters from the first edition, this second edition contains new chapters on:

    • The past and future of emergency management, detailing the evolution of emergency management at the federal level, and potential future paths.
    • Communicating with the public and media, including establishing relations with, and navigating, the media, and the benefits this can provide if successfully managed.
    • In-crisis communications.
    • Leadership and decision-making during disaster events.
    • Facilitating and managing interagency collaboration, including analysis of joint communications, and effective resource management and deployment when working with multiple agencies.
    • Developing and deploying key skills of management, communication, mental resilience.
    • Planning for terrorism and responding to complex coordinated terrorist attacks.
    • Developing exercises and after-action reports (AARs) for emergency management.

    Module 1: Introduction and History of Emergency Management

    1. Introduction: Why Is This Book Important to You? What’s in It for Me?

    Michael J. Fagel and Shane Stovall

    2. The Evolution of the Federal Emergency Management and Planning Guidance: Changes since 9/11 and Katrina

    Lars Skinner

    3. EOC Operation

    Greg Benson

    4. Disaster and the Law

    Thomas D. Schneid

    5. Emergency Management Laws and Mandates: What Drives Emergency Management Planning and Policy

    Shane Stovall

    Module 2: Facilitation of Effective Emergency Management

    6. Developing a Planning Team

    Michael J. Fagel and Lucien G. Canton

    7. Assessing Threats, Vulnerabilities, and Risks within the Community

    Robert D. Hughbank and Richard J. Hughbank

    8. Developing Your Emergency Operations Plan

    Shane Stovall and Michael J. Fagel

    9. Exercises and AARs in Emergency Management

    Rick C. Mathews

    10. Current Media Environment

    Randall C. Duncan

    11. Successfully Navigating Media for the Emergency Manager

    Stephen Combs

    12. EOC Design

    Lucien G. Canton and Nicolas Staikos

    13. Stress Management and Mental Health Considerations in Emergency Contexts

    Kammie Juzwin

    14. Effective Leadership in Emergency Management—A Research-Driven Discussion

    J. Howard Murphy

    Module 3: Multiagency Coordination

    15. Emergency Operations Center (EOC) Management

    Derek Rowan

    16. Role of Interagency Liaison

    Patrick J. Jessee

    17. Emergency Management and Public Health Collaboration

    Rick C. Mathews and J. Howard Murphy

    18. Defense Support of Civil Authorities (DSCA)

    J. Howard Murphy and Lars Skinner

    19. Managing Volunteers

    Mark E. Chambers

    20. Emergency Management Facilitation of Responders’ Health and Safety

    David Stumbo, Christine B. Petitti, and Michael J. Fagel

    Module 4: Emergency Management Specialized Applications

    21. Planning for Terrorism

    Michael J. Fagel

    22. Complex Coordinated Terrorist Attacks

    J. Howard Murphy

    23. Facility Vulnerability and Security

    J. Lawrence Cunningham

    24. The Future of Emergency Management

    Stephen Krill with J. Howard Murphy

    Appendix 1. Pandemic-Ready EOC Design Considerations

    Nicholas Staikos

    Appendix 2. Vulnerability Assessment

    Greg Benson and Alexander Feil

    Appendix 3. Chief Elected Officials View on Emergency Management

    Ron Hain


    Roland Calia 


    Michael J. Fagel, Rick C. Mathews, J. Howard Murphy



    “Dr. Michael Fagel has assembled a group of experts in a variety of areas of emergency management and has edited a highly usable book that belongs on the desks of EM professionals. Most emergency operations plans have appendices relating to specific critical events. The organization of Fagel’s book around hazard-specific issues makes it easy to find useful guidance when planning for a wide range of critical incidents from agroterrorism to pandemics to active shooters to large scale public events. The coverage is very up-to-date, as evidenced by references into 2011 and coverage of such modern topics as the impact of social media on emergency management. Having taught with Dr. Fagel, I see in this book the effective classroom style that I associate with his work, but translated into a very practical and useful manual. All-in-all, it’s a book that’s easy to recommend.”

    Frank K. Cartledge, Professor Emeritus, Louisiana State University

    “As an academician and practitioner of emergency services, I am constantly looking for texts that are valuable not only in the classroom, but applicable to real life problems we face in the field. In Principles of Emergency Management and Emergency Operations Centers (EOC), the authors have hit the nail on the head. Do not let the title fool you. While the text is rich with the history of the emergency management discipline and worthy of academic study in the classroom, the text also provides practical information to the practitioner to enhance their operations in the field. I highly encourage the use of this text by anyone interested in emergency management and how it applies across the emergency services spectrum. This text will become an essential resource for emergency services operations for years to come.”

    Marion Blackwell, PhD, EFO, Chief of the Spartanburg (SC) Fire Department

    Principles of Emergency Management and Emergency Operations Centers (2nd ed) is an excellent resource for academicians, emergency managers, first responders, emergency planners, and students preparing for careers in the emergency management field. The authors’ and editors’ expertise and experience is evident as this book provides a comprehensive, holistic study of emergency management and emergency operations centers. Clear and cogent thinking and superb writing on the critical topic of emergency management makes this a must have reference source for anyone practicing in or studying the field of emergency management.”

    Chuck Williamson, PhD, Dean, School of Public Service and Administration, Anderson University

    “Mike Fagel is one of those rare individuals able to seamlessly put together an astonishing depth of academic knowledge and expertise with successful real-world experience. From the moment he reported into the FDNY World Trade Center Incident Command Post being established in a firehouse that had once been the FDNY’s Museum on Duane Street just North of Ground Zero, he displayed a can-do, let-me-help-you attitude that was tremendously received by all. His Emergency Management as well as Health and Safety Management expertise combined with a truly caring and empathetic disposition helped bring order to the chaos following 9/11. Many rescue workers, including myself, owe our post-9/11 physical and mental health from his untiring labors. All would do well to verse themselves in the knowledge found in this new text.”

    Charles R. Blaich, Deputy Chief of Department, FDNY (ret), Logistic Chief, World Trade Center Incident Command Post Colonel, USMC (ret)

    “This book continues to be the must-read primer for all those engaged in emergency management activities across the spectrum. The well-researched, superbly written second edition incorporates lessons learned from recent disasters and crises, and introduces emergent practices to add to the response toolkit. With over 100 years of experience in emergency management combined, the authors address the emergency management topic like no one else in the field! Read and learn from the best.”

    Jennifer Hesterman, Colonel, US Air Force (ret), ASIS Award Winning Author

    “In this 2nd edition, the combination of skills needed to effectively develop an Emergency Operations Plan as well as establish an EOC are thoroughly discussed. Fagel has produced a text, along with his colleagues, that will take the reader through the important and ongoing process of emergency planning on a daily basis. I have served and presented with several of the authors in my roles at ASIS, and find this text to be spot on with what we need to do today, for a safer tomorrow.”

    Lawrence J. Fennelly, CPOI, CSSM

    "Fagel seamlessly pulls together practitioners and academics who walk the reader through emergency management principles and practices through their own shared experiences. There is no substitute for sharing emergency management through this unique lens. The new edition also brings on some new authors whose experience adds to the body of the original work.  This second edition is more than just the average quick update. Previous edition chapters were expanded and updated. This new edition adds additional chapters and nearly doubles the contents of the book, allowing for a more comprehensive look at emergency management and its multifaceted nature."

    Barbara Russo, Ph.D., CEM,  IAEM Bulletin (January 2022)