Emergency operations centers (EOCs) are a key component of coordination efforts during incident planning as well as reaction to natural and human-made events. Managers and their staff coordinate incoming information from the field, and the public, to support pre-planned events and field operations as they occur. This book looks at the function and role of EOCs and their organizations.
The highly anticipated second edition of Principles of Emergency Management and Emergency Operations Centers (EOC) provides an updated understanding of the coordination, operation of EOCs at local, regional, state, and federal operations. Contributions from leading experts provide contemporary knowledge and best practice learned through lived experience. The chapters collectively act as a vital training guide, at both a theoretical and practical level, providing detailed guidance on handling each phase and type of emergency. Readers will emerge with a blueprint of how to create effective training and exercise programs, and thereby develop the skills required for successful emergency management.
Along with thoroughly updated and expanded chapters from the first edition, this second edition contains new chapters on:
- The past and future of emergency management, detailing the evolution of emergency management at the federal level, and potential future paths.
- Communicating with the public and media, including establishing relations with, and navigating, the media, and the benefits this can provide if successfully managed.
- In-crisis communications.
- Leadership and decision-making during disaster events.
- Facilitating and managing interagency collaboration, including analysis of joint communications, and effective resource management and deployment when working with multiple agencies.
- Developing and deploying key skills of management, communication, mental resilience.
- Planning for terrorism and responding to complex coordinated terrorist attacks.
- Developing exercises and after-action reports (AARs) for emergency management.
Table of Contents
Module 1: Introduction and History of Emergency Management
1. Introduction: Why Is This Book Important to You? What’s in It for Me?
Michael J. Fagel and Shane Stovall
2. The Evolution of the Federal Emergency Management and Planning Guidance: Changes since 9/11 and Katrina
3. EOC Operation
4. Disaster and the Law
Thomas D. Schneid
5. Emergency Management Laws and Mandates: What Drives Emergency Management Planning and Policy
Module 2: Facilitation of Effective Emergency Management
6. Developing a Planning Team
Michael J. Fagel and Lucien G. Canton
7. Assessing Threats, Vulnerabilities, and Risks within the Community
Robert D. Hughbank and Richard J. Hughbank
8. Developing Your Emergency Operations Plan
Shane Stovall and Michael J. Fagel
9. Exercises and AARs in Emergency Management
Rick C. Mathews
10. Current Media Environment
Randall C. Duncan
11. Successfully Navigating Media for the Emergency Manager
12. EOC Design
Lucien G. Canton and Nicolas Staikos
13. Stress Management and Mental Health Considerations in Emergency Contexts
14. Effective Leadership in Emergency Management—A Research-Driven Discussion
J. Howard Murphy
Module 3: Multiagency Coordination
15. Emergency Operations Center (EOC) Management
16. Role of Interagency Liaison
Patrick J. Jessee
17. Emergency Management and Public Health Collaboration
Rick C. Mathews and J. Howard Murphy
18. Defense Support of Civil Authorities (DSCA)
J. Howard Murphy and Lars Skinner
19. Managing Volunteers
Mark E. Chambers
20. Emergency Management Facilitation of Responders’ Health and Safety
David Stumbo, Christine B. Petitti, and Michael J. Fagel
Module 4: Emergency Management Specialized Applications
21. Planning for Terrorism
Michael J. Fagel
22. Complex Coordinated Terrorist Attacks
J. Howard Murphy
23. Facility Vulnerability and Security
J. Lawrence Cunningham
24. The Future of Emergency Management
Stephen Krill with J. Howard Murphy
Appendix 1. Pandemic-Ready EOC Design Considerations
Appendix 2. Vulnerability Assessment
Greg Benson and Alexander Feil
Appendix 3. Chief Elected Officials View on Emergency Management
Michael J. Fagel, PhD, CEM has been involved with all phases of public safety and emergency response since the early 1970s. His career has spanned decades in FEMA as well as law enforcement, emergency medical services, fire rescue and emergency management, and Occupational Safety & Health Administration (OSHA). Fagel was deployed to the World Trade Center attacks in 2001 for the U.S. Department of Justice for over 100 days. He also was deployed to the Oklahoma City bombing in 1995, while he served as a FEMA (then DHS) reservist for ten years. He helped to stand up the CERIAC Intelligence Center for the National Guard Bureau. He is a university instructor at numerous institutions in the graduate programs in public policy specializing in anti-terrorism, critical infrastructure, and homeland security. He teaches at the Illinois Institute of Technology, Northern Illinois University and Eastern Kentucky University, while also working as field instructor for the National Center for Biomedical Research and Training (NCBRT) at Louisiana State University (LSU) since 2002. He has worked with numerous defense contractors and helped to implement a National Emergency Management Program policy for a US ally in the Middle East. He has also spent 17 years at the Argonne National Laboratory in Homeland Security and Training, and has served as an elected and appointed official in public safety. Fagel is a member of the ASIS School Safety & Security Council. His third textbook, Crisis Management and Emergency Planning, was published in 2016 by CRC Press. He serves as a Subject Matter Expert and SME worldwide on crisis response and planning.
Rick C. Mathews founded the Mathews Group, LLC, in October 2017, which provides consulting, training, education, and a host of other services—most to agencies, companies, and others within the broad homeland security enterprise. The founding occurred as he transitioned from over 40 years of full-time employment within public service. His career included 30 years as an EMT and paramedic. He served as the EMS director for many of those in both large community and small rural services. He has delivered training and education to EMS, fire service, law enforcement personnel, and others for over 45 years, and continues in this effort today. During his career, Mathews has been called upon to lead the development of training and education for the emergency responder, public safety, counterterrorism, and homeland security communities at local, state, and federal levels. During the early years of his career, he developed and delivered local and state-level training and education programs in Indiana, Oklahoma, and Texas. Immediately after the 9/11 attacks, he was invited to LSU to manage the development and delivery of bioterrorism training on behalf of the U.S. Department of Justice and later, the Department of Homeland Security. Concurrently, his portfolio also included a similar role in support of the U.S. Department of Health and Human Services, later transitioning to DHS, concerning hospital and medical community response to weapons of mass destruction. In 2004–05 Mathews was appointed Assistant Director for Research and Development at the National Center for Biomedical Research and Training. By 2007, his division was responsible for developing over 24 national-level courses in the areas of bioterrorism, agroterrorism, advanced tactical operations (LE), WMD Sampling (fire service and hazmat), and a host of other subjects focusing on the needs of emergency responders, first receivers, public health, those responsible for counterterrorism efforts, and many others. In 2007, Rick was recruited by the State University of New York to establish a national level training center to support the needs of New York, international, federal, local, and private-sector agencies focusing on homeland security and counterterrorism. He concluded his public service career in late 2017 and began his current activities by establishing the Mathews Group, LLC, which includes the Center for Counter-Terrorism Training (AKA: C2T2), Mathews□ & Associates (consulting services), and rcm Imaging (commercial imaging services). Although he will tell you that he thinks of himself as a “southerner”, he has made upstate New York his home since 2007.
J. Howard Murphy has contributed to the development of many of the existing United States emergency management, homeland security, complex medical and public health operations, and defense support of civil authorities (DSCA) policies, programs, and organizations. Dr. Howard Murphy has mentored many professionals across the spectrum of emergency response to national defense and national security. Currently serving as the Program Coordinator and Associate Professor for Anderson University’s Emergency Services Management and Homeland Security degree programs within the School of Public Service and Administration, Howard Murphy possesses 37 years of experience as an emergency responder including at the chief, director, and commissioner levels, 31 years in emergency management, 26 years of national security experience, and retired from the military after 34 years of service within the Army National Guard, U.S. Army, and Army Reserve. His military and civilian education includes the U.S. Army Command and General Staff College, the U.S. Army War College, a Bachelor of Arts (Carson-Newman University), a Master of Business Administration—Healthcare Administration (City University of Seattle), a Master of Strategic Studies (U.S. Army War College), and a Doctor of Philosophy in Organizational Leadership with research focused on emergency management (Piedmont International University). He has also completed the Harvard Kennedy School of Government and T.H. Chan School of Public Health Executive Education Program in National Preparedness, and a Disaster Science Fellowship with the Academy of Emergency Management. He is a Certified Emergency Manager (since 1998) with the International Association of Emergency Managers, a hazardous materials specialist, and a National Registry Paramedic serving his community’s Emergency Services Division as a part-time Emergency Management Coordinator and paramedic.
“Dr. Michael Fagel has assembled a group of experts in a variety of areas of emergency management and has edited a highly usable book that belongs on the desks of EM professionals. Most emergency operations plans have appendices relating to specific critical events. The organization of Fagel’s book around hazard-specific issues makes it easy to find useful guidance when planning for a wide range of critical incidents from agroterrorism to pandemics to active shooters to large scale public events. The coverage is very up-to-date, as evidenced by references into 2011 and coverage of such modern topics as the impact of social media on emergency management. Having taught with Dr. Fagel, I see in this book the effective classroom style that I associate with his work, but translated into a very practical and useful manual. All-in-all, it’s a book that’s easy to recommend.”
Frank K. Cartledge, Professor Emeritus, Louisiana State University
“As an academician and practitioner of emergency services, I am constantly looking for texts that are valuable not only in the classroom, but applicable to real life problems we face in the field. In Principles of Emergency Management and Emergency Operations Centers (EOC), the authors have hit the nail on the head. Do not let the title fool you. While the text is rich with the history of the emergency management discipline and worthy of academic study in the classroom, the text also provides practical information to the practitioner to enhance their operations in the field. I highly encourage the use of this text by anyone interested in emergency management and how it applies across the emergency services spectrum. This text will become an essential resource for emergency services operations for years to come.”
Marion Blackwell, PhD, EFO, Chief of the Spartanburg (SC) Fire Department
“Principles of Emergency Management and Emergency Operations Centers (2nd ed) is an excellent resource for academicians, emergency managers, first responders, emergency planners, and students preparing for careers in the emergency management field. The authors’ and editors’ expertise and experience is evident as this book provides a comprehensive, holistic study of emergency management and emergency operations centers. Clear and cogent thinking and superb writing on the critical topic of emergency management makes this a must have reference source for anyone practicing in or studying the field of emergency management.”
Chuck Williamson, PhD, Dean, School of Public Service and Administration, Anderson University
“Mike Fagel is one of those rare individuals able to seamlessly put together an astonishing depth of academic knowledge and expertise with successful real-world experience. From the moment he reported into the FDNY World Trade Center Incident Command Post being established in a firehouse that had once been the FDNY’s Museum on Duane Street just North of Ground Zero, he displayed a can-do, let-me-help-you attitude that was tremendously received by all. His Emergency Management as well as Health and Safety Management expertise combined with a truly caring and empathetic disposition helped bring order to the chaos following 9/11. Many rescue workers, including myself, owe our post-9/11 physical and mental health from his untiring labors. All would do well to verse themselves in the knowledge found in this new text.”
Charles R. Blaich, Deputy Chief of Department, FDNY (ret), Logistic Chief, World Trade Center Incident Command Post Colonel, USMC (ret)
“This book continues to be the must-read primer for all those engaged in emergency management activities across the spectrum. The well-researched, superbly written second edition incorporates lessons learned from recent disasters and crises, and introduces emergent practices to add to the response toolkit. With over 100 years of experience in emergency management combined, the authors address the emergency management topic like no one else in the field! Read and learn from the best.”
Jennifer Hesterman, Colonel, US Air Force (ret), ASIS Award Winning Author
“In this 2nd edition, the combination of skills needed to effectively develop an Emergency Operations Plan as well as establish an EOC are thoroughly discussed. Fagel has produced a text, along with his colleagues, that will take the reader through the important and ongoing process of emergency planning on a daily basis. I have served and presented with several of the authors in my roles at ASIS, and find this text to be spot on with what we need to do today, for a safer tomorrow.”
Lawrence J. Fennelly, CPOI, CSSM
"Fagel seamlessly pulls together practitioners and academics who walk the reader through emergency management principles and practices through their own shared experiences. There is no substitute for sharing emergency management through this unique lens. The new edition also brings on some new authors whose experience adds to the body of the original work. This second edition is more than just the average quick update. Previous edition chapters were expanded and updated. This new edition adds additional chapters and nearly doubles the contents of the book, allowing for a more comprehensive look at emergency management and its multifaceted nature."
Barbara Russo, Ph.D., CEM, IAEM Bulletin (January 2022)