Turbulence is not new to the business world. In fact, the turbulence is increasing and managers are seeing teams spinning their wheels. But now there is a book that addresses these realities-Problem Solving for Results.
Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today's businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functions.
Amid the responsibilities of traditional management lies problem solving. The push is toward moving decision-making authority down the ladder to all levels. Managers are no longer equipped to or capable of making the number and variety of necessary decisions in a vacuum. The current mode is to have employees deal directly with workplace issues and take corrective action without complaint and without management involvement.
Coping with this reality and preparation for these improvements in workplace problem solving requires interest and motivation. Problem Solving for Results can facilitate this by demystifying and simplifying the process. This book bridges philosophy and theory and puts together a practical integration of all the tools necessary to get results from your investment of time, energy, and money.
Table of Contents
Part 1: Creating the Right Culture
Part 2: Shaping the Right Vehicle
Part 3: Picking the Right Techniques and Tools
-Techniques/Tools for Individuals
-General Group Techniques
-System-Oriented Group Tools and Techniques
-Tools for Measuring Productivity
Part 4: Mapping the Right Approach
Part 5: Overview of the Quality Journey Problem Solving Model
Part 6: Integrated Case Study
Part 7: Glossary & Index