1st Edition
Process Mastering How to Establish and Document the Best Known Way to Do a Job
168 Pages
by
Productivity Press
168 Pages
by
Productivity Press
168 Pages
by
Routledge
Also available as eBook on:
The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers. Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn: Identify and gain control of your organization's key processes. Get the right people involved. Establish boundaries and... Read more
Preface
Acknowledgments
Chapter 1: Laying the Foundation: The Aim of This Book
Chapter 2: The Best Known Way
Chapter 3: Management's Role
Chapter 4: Tricks, Traps, and Alligators
Chapter 5: Stories, Measurements, and Examples
Chapter 6: Special Applications of Process Mastering
Chapter 7: Closing Words
Appendix A: Process Mastering Forms
Appendix B: Process Mastering Checklists
Appendix C: Measures
Index
Biography
Paul Harsin
