This text prepares future professionals for success in the workplace through identifying interpersonal communication skills and strategies and exploring when, how, and why to use them. Informed by academic research, professional literature, and author Joseph L. Chesebro’s own experiences, the text explores and demonstrates the skills that have facilitated Chesebro’s own students to find work and to succeed in their professional lives.
Offering a very practical focus on such topics as handling conflict and giving dynamic presentations, Professional Communication at Work also covers essential interpersonal communication skills that are often not discussed, such as:
Utilizing the approach of a supportive communication coach, this text will help readers gain a variety of practical communication strategies they can apply to contribute to success in their own careers.
1 Communication and Organizations 2 Individuals in Organizations 3 Networking 4 Adjusting to the Culture Shock 5 Credibility 6 Workplace Relationships 7 Nonverbal Communication 8 Using Words Skillfully 9 Listening Carefully to Verbal and Nonverbal Messages 10 Handling Disagreements 11 Skillful Navigation of Conflict Situations 12 Coaching and Being Coached 13 Navigating Organizational Politics 14. Giving Good Presentations