Program Management Complexity A Competency Model

Complexity in Program Management
Background
Definition of Complexity and Its Key Concepts
     Nonlinearity 
     Self-Organization and Emergence 
     Complex Adaptive Systems (CAS)
Defining Project Complexity and Its Key Factors
Modeling and Managing Project Complexity
Program Complexity

A Competency Model for Program Managers
Introduction
Model Development
Model Overview 
     Performance Competencies 
     Personal Competencies
Model Validation

The Model
Performance Competencies
Personal Competencies

How to Use the Levin-Ward Program Management Complexity Model
Use by Organizations 
     Overview 
     Program Management Organizational Assessment 
     Guidelines
Use by Program Managers 
     Overview 
     Program Manager Assessment 
     Guidelines
For Use by Prospective Program Managers 
     Prospective Program Manager Assessment

Appendices:
Questions for Organizations
Questions for Program Managers
Use by Prospective Program Managers
A Suggested Project Plan for Implementing the Levin-Ward Program Management Complexity Model
Use by Prospective Program Managers

Biography

Dr. Ginger Levin is a senior consultant and educator in project management. Her specialty areas are portfolio management, program management, the Project Management Office, knowledge management, metrics, and maturity assessments. She is certified as a PMP, PgMP, and as an OPM3 Assessor and Consultant. She was the second person in the world to receive the PgMP. In addition, Dr. Levin is an Adjunct Professor for the University of Wisconsin-Platteville, where she teaches in its M.S. in Project Management Program and for SKEMA (Esc Lille) University, France, in its project management program at the master's and doctoral level. Also, she is a Visiting Professor for RMIT in Melbourne, Australia.In consulting, she has served as Project Manager in numerous efforts for Fortune 500 and public-sector clients, including UPS, Citibank, the U.S. Food and Drug Administration, General Electric, SAP, EADS, John Deere, Schreiber Foods, TRW, the New York City Transit Authority, the U.S. Joint Forces Command, and the U.S. Department of Agriculture. Prior to her work in consulting, she held positions of increasing responsibility with the U.S. Government, including the Federal Aviation Administration, Office of Personnel Management, and the General Accounting Office.She is the co-author of Implementing Program Management: Forms and Templates Aligned with the Standard for Program Management, Second Edition (2008); Project Portfolio Management: Tools & Techniques; Metrics for Project Management; Achieving Project Management Success Using Virtual Teams; The Advanced Project Management Office: A Comprehensive Look at Function and Implementation; People Skills for Project Managers; Essential People Skills for Project Managers; The Business Development Capability Maturity Model; and ESI's PMP Challenge! PMP Study Guide and the PgMP Study Guide (along with J. LeRoy Ward). Her book entitled Interpersonal