This stimulating and challenging work explores how to place consumers in charge to facilitate good patient care. It provides a coherent account of how customer/supply and demand/supply relationships work and identifies and describes the principles of good medical care and the approaches that can be taken to offer a credible and realistic agenda for change. This book is essential reading for policy makers and shapers healthcare managers and all those with an interest in the role of patients in healthcare.
Historical evolution. Primary care information systems. Coding. Information for health 1: the electronic health record. Information for health 2: PCOs. Information for health 3: patient information. Information for health 4: on-line resources. Information strategy for PCOs: the GPIMM model. Quality assurance. Introduction to clinical governance. The impact of scandal on clinical governance. Decision making in healthcare. Development of evidence-based practice. The context of evidence-based practice in the NHS. Systematic review and meta-analysis. National Service Frameworks. Technological support for evidence-based practice. Evidence-based practice within clinical governance. NHS Direct: decision support in action.