In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation.
Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.
"This book addresses a timely and important issue in the public sector. It provides an innovative and comprehensive overview of the ability of e-government to transform public service. It is a must read for both academics and practitioners." – Lemuria Carter, North Carolina A&T State University, USA
1. Introduction: Markets and Public Administration Sanjay K. Pandey, Yogesh Dwivedi, Mahmud A. Shareef, and Vinod Kumar Part 1: Market Demand, Market Ideology, and Public Organizations 2. Citizens in Charge? Reviewing the Background and Value of Introducing Choice and Competition in Public Services Lars Tummers, Sebastian Jilke and Steven Van De Walle 3. The Sound of Silence: Silent Ideologies in Public Services Wouter Van Dooren, Cor Van Montfort and Ank Michels 4. Control or Collaboration? Market Pressures, Management Reform, and the Evolving Role of the Central Budget Office Justin Marlowe and Robert Nye 5. Trustworthiness of Public Service Kaifeng Yang and Lucky G. Anguelov 6. A New Agenda for Public Organizations: Monitoring Market Economy and Private Organizations Ashley Whitaker and Sanjay K. Pandey Part 2: Motivation and Management in the Market Context 7. Transformational Leadership in the Public Sector: Empirical Evidence of its Effects Donald P. Moynihan, Sanjay K. Pandey and Bradley E. Wright 8. Job Design in Public Sector Organizations Bradley E. Wright and Shahidul Hassan 9. Working in the Hollow State: Exploring the Link between Public Service Motivation and Interlocal Collaboration Edmund C. Stazyk, Randall S. Davis, Pablo Sanabria, and Sarah Pettijohn 10. Fostering Two-way Communication in Public Organizations Shuyang Peng and Rusi Sun Part 3: Institutional Context and Reforms 11. Anti-Corruption Reform – Lessons from Nations with the Largest Reduction in Corruption Levels Sheela Pandey 12. Knowledge Management through Informal Knowledge Exchanges and Communities of Practice in Public Organizations Gordon Kingsley, Janelle Knox, Juan Rogers, and Eric Boyer 13. Can a Central Bureaucracy Reinvent Itself Into a Market Maker? A Case Study of Portfolio Management in Newark, New Jersey Lawrence J. Miller and Lourdes N. Alers-Tealdi 14. Public-Private Partnerships in Greece, an Economy under Debt Crisis: An Exploratory Study Thanos Papadopoulos and Teta Stamati Part 4: Technology and Public Administration Reformation 15. Public Administration Reformation: Market Orientation or Public Values Mahmud Akhter Shareef, Vinod Kumar, and Uma Kumar 16. Evolution of E-government Stage Models in Last One Decade: An Empirical Analysis Rakhi Tripathi and M.P. Gupta 17. The Perception of Electronic Document Management Systems (EDMS) as a Transformational Information and Communication Technology (ICT) For Public Institutions in Turkey Emre Sezgin, Tunç D. Medeni, Mehmet Bilge Kağan Önaçan, Ruşen Kömürcü, Özkan Dalbay, and İhsan Tolga Medeni
The study and practice of public management has undergone profound changes across the world. Over the last quarter century, we have seen
In reality these trends have not so much replaced each other as elided or co-existed together – the public policy process has not gone away as a legitimate topic of study, intra-organizational management continues to be essential to the efficient provision of public services, whist the governance of inter-organizational and inter-sectoral relationships is now essential to the effective provision of these services.
This series is dedicated to presenting and critiquing this important body of theory and empirical study. It will publish books that both explore and evaluate the emergent and developing nature of public administration, management and governance (in theory and practice) and examine the relationship with and contribution to the over-arching disciplines of management and organizational sociology. Books in the series will be of interest to academics and researchers in this field, students undertaking advanced studies, and reflective policy makers and practitioners.